Systems Technician

Intrust IT•Dayton, OH

5d•$52,000 - $57,000

About The Position

Intrust IT www.intrust-it.com is an employee-owned company founded in 1992. Our mission is securing today and a better tomorrow for our clients, employees and communities. We believe technology should empower people, not frustrate them. Our Systems Technicians are on the front lines helping small and mid-sized businesses across the region thrive through reliable, secure, and innovative IT solutions. System Technician Position We are looking for a skilled System Technician to join the team and deliver exceptional service to clients. This isn’t just a support role; it’s your chance to make IT personal. You’ll be the first point of contact for our clients, tackling a wide range of technical challenges, building lasting relationships, and keeping businesses running smoothly. You’ll work alongside a collaborative, growth-minded team that values learning, ownership, and happiness, all while improving the way our clients experience technology.

Requirements

Strong experience troubleshooting Windows and macOS workstations, printers, and peripheral devices
Experienced in Microsoft 365 administration (Exchange online, Teams, OneDrive, SharePoint)
Understanding of Active Directory, Group Policy, and user management
Basic understanding of networking concepts
Estimate of 1+ year recent experience in a similar position
Client-focused and ownership mindset
Excellent interpersonal skills
A collaborative, agile team player
Can effectively self-manage multiple tasks, tickets or projects simultaneously
You are an impassioned learner and always open to receive training, coaching and feedback for continuous improvement
Ability to lift and carry up to 50lbs
Extended periods of sitting, standing, typing, and talking
Ability to travel (by car) to client sites as needed

Responsibilities

Manage and resolve support tickets following documented processes and service standards
Provide best in class client support through phone, email, chat, and remote sessions
Provide on-site support at client offices as-needed in the Dayton region (weekly, bi-weekly, or monthly visits depending on client needs)
Effective cross functional collaboration to ensure timely and accurate resolutions
Resolve hardware, software, and network issues on workstations, servers, and mobile devices
Microsoft 365 and Active Directory administration
Participate in after-hours on-call rotation (once every couple of months on average)
Assist with project implementations as needed
Document processes, solutions, and client environments in our knowledge base

Benefits

medical, dental and vision healthcare coverage for employees and eligible dependents
3 weeks paid time off
7 paid holidays
401k with 4% employer match
$200 monthly cell phone and home internet reimbursement
employer-provided life and disability insurance coverage
an employee stock ownership plan

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