Systems Techncian (54326)

CITY OF COCOA BEACH•Cocoa Beach, FL

20h•$21

About The Position

This is a full-time non-exempt position with a starting pay rate of $21.05 per hour. Includes a generous benefits package with health and life insurance, pension plan, paid time off, 11 paid holidays, and more. THIS IS AN ENTRY-LEVEL POSITION Under general supervision, performs various tasks designed to ensure effective computer system maintenance and support in the City Information Systems Department. Work involves supporting City computer equipment, including instruction, problem analysis and resolution, and component configuration and installation. Diagnoses and resolves operational problems in programs and software for the City's personal computers, including network functions. Performs PC hardware/software troubleshooting, component level repair, upgrades, maintenance and user training. Employee is also responsible for advising and training users, installing hardware and software, and reviewing available computer equipment and software to make recommendations for acquisition. Employee must exercise initiative and independent judgment in all phases of work. Reports to the Deputy I.T. Director. May be requested to work during a declared emergency and may be requested to work during an undeclared emergency or in the aftermath of an event associated with a declared emergency. The Department Head or designee will make the determination when the employee will be requested to work. Candidates for this position must be able to pass the Florida Criminal Information Center (FCIC) and National Criminal Information Center (NCIC) background check to gain access to the Florida Department of Law Enforcement (FDLE) databases.

Requirements

1 to 3 years of experience in a networked information system technical support setting emphasizing customer service; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities
Must obtain a CompTIA A+ certification within one year of hire date.
Must be physically able to operate a variety of computers and their peripheral equipment; hand tools, such as screwdrivers and pliers; and common office machines such as scanners, copiers, etc.
Must be able to exert up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
Physical demand requirements are those for Medium Work.

Responsibilities

Installs and configures hardware, operating systems, software feature packages, upgrades and fixes for PCs and network components.
Troubleshoots network, PC, and other automation hardware and software problems and provides corrective measures.
Coordinates the maintenance and repair of PCs and other related electronic equipment.
Performs onboarding procedures for new employees including user ID creation along with training for computer users in PC operating systems and desktop applications.
Work with department heads and/or supervisors to streamline onboarding processes.
Assists in the acquisition, installation, configuration, and maintenance of PC hardware and software including customized setup requirements for City network environment.
Assists in analyzing information processing needs and makes recommendations.
Performs work for special department projects involving research, analyzing information, and summarizing results.
Consults with technical support staff of commercial software vendors to resolve certain user issues.
Reviews and tests new computer hardware and software and makes recommendations concerning acquisitions.
Develops user documentation for computer system operation.
Ensure adherence to established IT policies, procedures and standards.
Performs other related work as required.