Systems Technician, Full-time
About The Position
BASIC FUNCTION: Supports the Information Technology department in ensuring the stability, integrity, and efficient operation of the in-house information systems supporting core organizational functions. The hourly rate for this position is $21.00 ESSENTIAL JOB FUNCTIONS: Performs maintenance of personal computers including troubleshooting, upgrading, repairing, and installing. Provides first line “Help Desk” assistance and solutions for user calls for assistance. Maintains communication and connectivity for LANS, WANS and VPNS. Prepares instructions as needed to help Goodwill end users better understand and manage technology systems. Keeps complete and accurate records of support calls and solutions. Assists in the gathering of information to be used for inventory control and asset management. Acts as backup for IT Department members when appropriate. Handles special projects as assigned by the IT management. The above statements are only a representative summary of the major duties and responsibilities performed by persons in this position. The employee may be requested to perform job-related tasks other than those specifically set forth in this description. All duties listed in this position description are considered to be essential, unless otherwise indicated. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of their jobs.
Requirements
- High School Diploma.
- Seeking a degree (or equivalent experience or secondary education) preferred.
- Certification in technology preferred (trade school, Microsoft, Citrix, New Horizons, CompTIA, A+ or other recognized entity).
- Minimum one year experience in IT network capacity position.
- Must provide own transportation to various Goodwill locations to fulfill the obligations of this position
Nice To Haves
- Certification in technology preferred (trade school, Microsoft, Citrix, New Horizons, CompTIA, A+ or other recognized entity).
- Seeking a degree (or equivalent experience or secondary education) preferred.
Responsibilities
- Performs maintenance of personal computers including troubleshooting, upgrading, repairing, and installing.
- Provides first line “Help Desk” assistance and solutions for user calls for assistance.
- Maintains communication and connectivity for LANS, WANS and VPNS.
- Prepares instructions as needed to help Goodwill end users better understand and manage technology systems.
- Keeps complete and accurate records of support calls and solutions.
- Assists in the gathering of information to be used for inventory control and asset management.
- Acts as backup for IT Department members when appropriate.
- Handles special projects as assigned by the IT management.
Benefits
- Full-time employees will receive up to 20 paid vacation days in the first year
- Additional paid holidays vary by position and department
- Dental, Vision, Life, Disability, and Accidental insurances available
- Medical insurance available to full-time employees
- 401k plan with employer match after the first year
- Professional development and personal support services
- One-on-one coaching to reach career and educational goals
- Education benefits including reimbursement and up to 4 hours of paid study time
- 20% employee discount at the Greater Grand Rapids retail stores
- Additional performance bonuses and discounts available
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
