SYSTEMS TECHNICIAN I-IV
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About The Position
Under supervision, operates, installs, troubleshoots, maintains, supports, and monitors computer and/or communications hardware and software or other electronic equipment. May operate computers, mainframes, servers, and peripheral equipment (e.g. tape drives, disk drives, high speed printer, memory, monitors, modems, etc.). May resolve end-user support calls or tickets for computers and/or communications hardware and software or other electronic equipment. May monitor the efficiency of operations and detect/correct job errors or equipment failures. May install, upgrade, configure and test computer hardware and software, peripheral equipment or other electronic equipment. May diagnose basic computer or network problems, determines causes or failures/errors and report information according to procedures. May repair or replace defective parts and/or contacts vendors to arrange repairs. May develop training documents and/or prepare reports/manuals for end users. May monitor the efficiency staff and provide training to build technical skills and problem-solving expertise; may serve in a lead or supervisory capacity; and performs other related duties as required.
