Systems Support Technician, Engineering - B Shift (Sun-Tues & alternating Wed, 5am-5pm)
About The Position
At WD, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, WD is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole. We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, and WD_BLACK™. We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, WD is fueling a brighter, smarter future. Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage. ESSENTIAL DUTIES AND RESPONSIBILITIES Assist in processing of pilot line WIP using recently released factory system software First line support for factory system manufacturing software for semiconductor wafer fab Configuration and definition of factory system manufacturing software for wafer semiconductor fab Interact between manufacturing operations and manufacturing engineering to collect requirements for factory system software development Perform UAT and quality testing of factory system software before deployment Train customers on use of factory systems
Requirements
- In-depth knowledge of wafer manufacturing processes and logistics
- Knowledge of SPC systems, applications, and rules
- Knowledge of MES Shop floor control systems
- Knowledge of equipment integration software systems
- Able to extract, summarize, interpret, and present process data
- Able to apply process data to decision making
Nice To Haves
- Some familiarity with Project Management applications
- History of problem solving; able to drive problems to resolution
- Excellent communication skills, verbal and written
Responsibilities
- Assist in processing of pilot line WIP using recently released factory system software
- First line support for factory system manufacturing software for semiconductor wafer fab
- Configuration and definition of factory system manufacturing software for wafer semiconductor fab
- Interact between manufacturing operations and manufacturing engineering to collect requirements for factory system software development
- Perform UAT and quality testing of factory system software before deployment
- Train customers on use of factory systems
Benefits
- paid vacation time
- paid sick leave
- medical/dental/vision insurance
- life, accident and disability insurance
- tax-advantaged flexible spending and health savings accounts
- employee assistance program
- other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity
- tuition reimbursement
- transit
- the Applause Program
- employee stock purchase plan
- the WD Savings 401(k) Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
