Systems Support Technician
About The Position
If you're looking to grow your career at a company where creativity meets legacy, ABRAMS is the place for you. As a trailblazer in illustrated publishing since 1949, ABRAMS continues to set the standard for beautifully crafted books across art, design, culture, and children’s literature. We’re looking for an on-site Systems Support Technician to join our IT team. The Systems Support Technician will provide user support for our computer applications and platforms. This position involves troubleshooting technical issues, configuring hardware/software, and providing assistance to our staff in person on a daily basis. The ideal candidate will possess a strong background in customer service, problem-solving, and technical support, with the ability to adapt to new technologies and systems.
Requirements
- Bachelor's degree preferred.
- Experience with troubleshooting and providing help desk support in a corporate environment.
- Strong knowledge of industry-standard office productivity software and platforms.
- Proficiency with Microsoft Office 365, JAMF, Mac and Windows OS, and video conferencing systems.
- Ability to prioritize and manage multiple technical issues simultaneously.
- Strong communication skills, both oral and written.
- A customer-service focused mindset, with proven experience resolving user problems.
- Flexible and adaptable to changing systems and technological needs.
Responsibilities
- Respond to user requests for technical assistance in person, via phone, or electronically.
- Diagnose and resolve hardware and software issues related to desktop and office technology.
- Configure and procure desktop hardware and software for staff use.
- Provide support for A/V systems in conference rooms.
- Maintain and support office printers and other tech-related hardware.
- Research and troubleshoot technical questions using available resources.
- Log all help desk interactions and provide detailed reports on support requests.
- Inform management of recurring technical issues and provide recommendations for improvement.
- Stay current with system updates, changes, and advancements.
- Assist with additional technology-related tasks as assigned by the supervisor.
Benefits
- Generous paid holidays and Summer Fridays.
- Company-paid time off during the last two weeks of the year.
- Comprehensive health benefits, including short-term and long-term disability.
- Retirement savings (401k) and life insurance.
- Paid time off and professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1-10 employees
