Systems Support Technician I

Monaco Enterprises Inc•Spokane Valley, WA

2d•$19 - $29

About The Position

Since 1971, Monaco Enterprises, Inc., a Spokane based manufacturer of fire, mass notification and emergency management systems, has been a world-wide industry leader with our proprietary customer solutions. We are seeking a Systems Support Technician as we expand our Systems Support team. This exciting position will provide the opportunity to travel the world and work with some of the most prominent and highly respected customers worldwide.

Requirements

A.A Degree in a Technical Field (or equivalent technical experience)
Technology and/or networking troubleshooting background
Strong analytical and troubleshooting skills
Strong writing, verbal, and customer communication skills
Trustworthy and possess the ability to work independently and collaborate in a team environment
Motivation to learn, grow, and become better everyday
Willingness to follow pre-established policies and procedures
Positive attitude and outwardly focused mindset
Ability to pass frequent background checks in order to access U.S. military installations worldwide
Willingness to strictly adhere to the company’s drug-free workplace policies in accordance with the federal Drug-Free Workplace Act

Nice To Haves

An understanding of low voltage electronics is a plus

Responsibilities

Frequent domestic and occasional global travel (75% typical)
Support proprietary Windows based software
Support and configure Ethernet networks and network devices
Safely mount/install proprietary hardware solutions such as POE cameras and large screen monitors using ladders on customer sites
Run cabling infrastructure within facilities in support of proprietary hardware/network solutions
Assist customers with technical issues over the phone and on customer sites
Provide formal and informal customer training for installed solutions
Provide 24/7 on-call customer support on rotating basis (one week out of every six weeks typical)
Learn fire alarm systems and code fundamentals in order to understand and support the core business