Systems Support Specialist

Calamos Asset Management, Inc.-posted 28 days ago
$70,000 - $100,000/Yr
Full-time • Mid Level
Onsite • New York, NY
251-500 employees
Securities, Commodity Contracts, and Other Financial Investments and Related Activities
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The Systems Support Specialist is responsible for installing and supporting standard and non-standard desktop hardware and software technology (PCs, printers, software, etc.). This position coordinates television studio operations our of our NYC office, PC moves, new PC/Laptop setups, software and hardware troubleshooting, IT-related projects, and occasional after-hours technical support. The Systems Support Specialist will act as the sole onsite support for 20 local associates and will assist with remote support for associates in other offices.

  • Receives and accurately records details of problems called into the Help Desk, including status and resolutions to problems
  • Manages users, computers, and security groups in Active Directory / Azure Active Directory
  • User Administration, account permissions, management, provisioning, and troubleshooting.
  • Deploy and maintain Group Policy Objects (GPOs).
  • Handles PC setups and configurations in a timely manner
  • Installs desktop computer hardware and software, including upgrades
  • Provides support in the following areas: PC software applications, desktop hardware, audio-visual, network, and data communications; maintains skill level sufficient to provide such support
  • Sets up and coordinates audio-visual for small and large events in the office
  • Troubleshoots standard and non-standard desktop hardware problems and coordinates repairs with users
  • Handles support for all internal/remote users and ensures they have the proper hardware setup and functionality to perform their jobs
  • Communicates with other Systems Support Specialists and the Director of Systems Support regarding project status; escalates issues to Team Leads and Director as necessary
  • Provides after-hours support and 24x7 coverage for both the helpdesk and computer operations teams when on call every 5-6 weeks
  • Manages vulnerability assessments and remediation
  • Coordinates operations within the television studio and responds to any issues (training provided)
  • Occasionally operates the batch processing system and promotes development code to production using supplied scripts (training provided)
  • Performs related duties as assigned
  • Must be detail-oriented
  • Must have a proven background in customer service
  • Experience working with and supporting executives is a must
  • 3+ years of PC troubleshooting experience
  • Strong background in audio visual
  • PowerBI experience preferred
  • Broadcasting experience preferred, but not required
  • A+ and/or Network+ certification preferred
  • Calamos offers a comprehensive benefits package, including health and welfare benefits (medical, dental, vision, flexible spending accounts, and employer-paid short and long-term disability), as well as retirement benefits (401(k) and profit sharing), paid time off, paid parental leave, and other wellness benefits.
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