Systems Support Engineer

CALIBRE Systems • Rockville, MD

88d

About The Position

CALIBRE Systems, Inc., an employee-owned management consulting and digital transformation company, is looking for a highly motivated Systems Support Engineer to join our dynamic team supporting a federal client. This position will troubleshoot and develop technical solutions related to software and setup errors for field engineers, technicians, and customers.

Requirements

• Associate's degree and 5 years of experience in Information Technology or in a related area.
• Requires Project Management Professional (PMP) and Professional in Business Analysis (PMI-PBA) certifications.
• Knowledge of commonly used concepts, practices, and procedures within Information Technology Service Management.
• Experience performing a variety of complicated tasks.

Responsibilities

• Create workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.
• Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources.
• Develop, implement, and improve processes, techniques, and disciplines to coordinate and carry out the activities and processes required to deliver and manage services.
• Implement processes to ensure ongoing management and control of the day-to-day activities and technology that is used to deliver and support services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees