UnitedHealth Group-posted 4 months ago
$71,200 - $127,200/Yr
Full-time • Entry Level
Onsite • Mesa, AZ
Insurance Carriers and Related Activities

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. OptumRx, a UnitedHealth Group company, with over 24,000 employees globally, specializes in the delivery, clinical management and affordability of prescription medications and consumer health products. Our goal is to deliver high-quality, integrated services to promote optimal outcomes, superior savings and outstanding client and consumer experiences. We make healthier happen by creating smarter health care connections to help more than 65 million consumers nationwide realize improved care, lower costs and a better overall experience. Leveraging expertise, flexible technology and a network of over 67,000 community pharmacies, and the use of our own state-of-the-art specialty and home delivery pharmacies and fulfillment centers, we are driving value to those we serve through our transforming capabilities. We are in the process of launching several new, state of the art Pharmacy Fulfillment Centers across the United States. We are seeking a Systems Support Engineer who will be on a team responsible for the setup, ongoing support, and management of critical automation PCs, servers, and PLCs. The ideal candidate would be based out of our upcoming Mesa, Arizona location and prepared for the occasional need to travel. This position will report to our Optum fulfillment pharmacy sites in Chandler and Mesa. Hours will be 8 hours a day within the M-F, 5am-8pm schedule.

  • Setup, ongoing support, and management of critical automation PCs, servers, and PLCs that run the automated fulfillment pharmacy
  • Interfacing and communicating with pharmacy workers and stakeholders to understand the system problems they're facing and to update them on the statuses of their issues
  • Coordinate with internal and external teams for software upgrades, bug fixes, software patching, and implementing new equipment and features
  • Work closely with partners teams to coordinate project activities during installs and extended support
  • Assist with debugging PLC's, networking, power systems, I/O devices, etc. on the automation line
  • Use data analytic skills to troubleshoot and improve performance and reliability of equipment and entire system
  • Other duties may be assigned based on business needs
  • 2+ years of experience in technology support, system management, or another technology administration role
  • Demonstrated proficiency with problem solving and delivering within time constraints
  • Intermediate or better proficiency working with MS Word, MS Excel & MS PowerPoint
  • Beginner level of proficiency or demonstrated interest in databases, SQL, and data tools
  • Experience administrating windows systems
  • Experience applying windows updates across a network and installing drivers for specific hardware
  • Experience with technology monitoring tools
  • Experience using a ticketing system (ServiceNow, JIRA, etc.)
  • Experience with cable management and station organization
  • Experience in manufacturing, automation, or fulfillment centers
  • Experience in the Pharmacy Benefits Management (PBM) industry
  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase
  • 401k contribution
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