Systems Support Engineer

Installed Building Products • Columbus, OH

108d

About The Position

This position is primarily in-office; however, with experience, a rotational remote schedule may be possible based on requirements. Reports directly to IT Management and may require intermittent or emergency travel. Offers opportunities for cross-functional training within the department to gain broader technical knowledge.

Requirements

• Excellent organizational and communication skills
• Ability to write reports, business correspondence, training, and procedure manuals
• Prior experience in a help desk or customer service environment preferred
• 1-2 years of experience in a related role, or equivalent technical/educational certification
• Demonstrated ability and desire to learn, adapt, and grow within the position, team, and department
• Strong problem-solving skills and a proactive mindset

Responsibilities

• Provide inbound first-level support to internal customers
• Follow up with users as needed to complete service requests
• Manage personal ticketing queue in alignment with customer service standards
• Configure and maintain user accounts via Active Directory and Office 365
• Procure and/or support enterprise cell phones
• Support and configure local and network printers
• Provide support for Remote Desktop applications
• Perform PC system builds and installations
• Assist in preparing documentation as requested by IT Management
• Perform other duties as assigned

Benefits

• Medical, dental, and vision coverage
• Company Life Insurance
• Longevity Stock Program
• IBP Foundation Scholarship opportunities
• Paid vacation and holidays
• Employee Financial Assistance Program
• Opportunities for growth and advancement
• 401(K) (Pre-Tax and Post-Tax) Roth 401(k) with company matching
• Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance)

What This Job Offers

• Industry: Specialty Trade Contractors