Systems Support Engineer, re:Cycle Reverse Logistics

Amazon.com, Inc.•Greencastle, PA

47d•Onsite

About The Position

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. re:Cycle Reverse Logistics is looking for a Systems Support Engineer for its Reverse Logistics operation based in CVG110 for our 2nd shift. Our mission is to manage and scale information technology asset disposition (ITAD) services for used electronics and electronic equipment (UEEE) through secure and environmentally sustainable practices supporting asset recovery, reuse, recycling, and other circular economy initiatives. Travel up to 10% of the time. The Systems Support Engineer for its Reverse Logistics operation based in CVG110 to help build and maintain the failure analysis testing infrastructure for the world's premier cloud computing platform. This is your opportunity to work in a multi-platform, international lab environment. Our support engineers manage, and maintain test automation infrastructure across numerous platforms and architectures (x86, AMD, ARM). They implement automated hardware testing solutions and reporting processes for various network and server components to ensure the highest possible hardware quality for customers. A Systems Support Engineer will be the face of the Test Engineering team in the Failure Analysis labs. They will own deployment, maintenance, and troubleshooting of the hardware and software required for all test environments. Additionally, they will operate as a liaison between the Test Engineering, Failure Analysis, Operations and Hardware Engineering teams from time to time when troubleshooting issues that span multiple groups or systems. re:Cycle Reverse Logistics is an electronics processing, reuse, and recycling company that works to extend the life of used electronic equipment through reuse, repair, and recycling. We are a stand-alone company within the Amazon corporate family that provides services to other Amazon companies. We specialize in the handling of valuable electronic equipment that was originally used in data centers. Come join our team and be a part of history as we deliver results for the largest cloud services company on Earth! Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Requirements

1+ years of work in at least two of these languages: Python, Java, Perl, PHP, Ruby or Bash/Shell experience
Knowledge of networking fundamentals
Experience in Linux systems administration and/or development
Experience working in at least two of these languages: Python, Java, Perl, PHP, Ruby or Bash/Shell
Associates or Bachelor's Degree in computer science related fields OR 2+ years equivalent experience in systems support

Nice To Haves

2+ years of site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration experience
1+ years of building scripts, tooling, and automation for large-scale computing environments experience
Knowledge of configuration management systems, such as Puppet, Chef, Ansible, or related systems
Experience in site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration
Experience in network capture and systems troubleshooting
Experience building scripts, tooling, and automation for large-scale computing environments

Responsibilities

Deploy and maintain testing environments for Failure Analysis of platforms and components
Utilize source control and change management systems to document and deploy code
Utilize, review, and improve internal documentation
Audit and maintain inventory levels of consumable materials for testing infrastructure