Systems Support Analyst
About The Position
The Systems Support Analyst (SSA) is a member of the Information Technology team. The SSA is responsible for building and supporting SharePoint websites used for client conferences where educators review and validate certification exams developed by Client and state departments of education. The SSA builds SharePoint sites, supports Client employees during conferences via MS Teams chat and phone. This position also performs testing activities for both the site-build and exam development/delivery processes.
Requirements
- Excellent communication skills, both written and oral
- Attention to detail
- Previous experience as a support analyst (desktop or application support)
- Experience coordinating a business process
- Experience working with internal business partners
- Ability to research and provide real-time assistance on SharePoint, teleconferencing software and Office 365 issues
- Experience with online conferencing and team collaboration tools, preferably with Microsoft Teams
- Minimum one year of experience working in an Office 365 (cloud and desktop) environment.
- Intermediate Microsoft Excel, including experience using functions
- Experience executing commands via a command line OS (Windows Command Prompt, Linux).
- High School diploma, or equivalent; bachelor's degree is preferred.
Nice To Haves
- SharePoint experience
- PowerShell experience (running scripts)
Responsibilities
- Understand Client's collaboration, workflow, data and document management standard configuration for SharePoint conferences
- Work closely with business users and Information Technology colleagues to analyze and determine detailed business requirements as they relate to SharePoint solutions
- Build SharePoint staging and production sites using in-house developed PowerShell scripts
- Modify site content using Microsoft Word and Excel
- Test production SharePoint Conference sites setup by colleagues
- Provide Tier 2 SharePoint and MS Teams conference connectivity support on Windows and Mac computers. This includes issues such as creating Microsoft accounts, connecting to SharePoint, resolving microphone/video issues with conferences on Windows and Mac browsers
- Troubleshoot SharePoint access issues
- Grant and remove SharePoint site and library access
- Support Quality Assurance manual testing activities for conference script releases
- Coordinate the completion of the new exam validation process with internal Client teams to ensure all exam validation steps are successful
- Perform the delivery process for new exams (take the test as a candidate) as part of the new exam validation process
- Perform other SharePoint and testing duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Professional, Scientific, and Technical Services
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
