Systems Specialist- IT ServiceNow Solutions Architect

Orange And Rockland Utilities • New York, NY

103d

About The Position

Join our IT team, advance your career, and seize the opportunity as a Digital Employee Experience ServiceNow Solutions Architect. We foster a culture of knowledge sharing and actively seek innovative thinkers who aim to shape the future. In this role, you will gain valuable experience into our business operations and have the opportunity to be an integral part of something big!

Requirements

• Master's Degree in Information Technology, Computer Science, or Engineering and a minimum of 3 years of IT experience, or
• Bachelor's Degree in Information Technology, Computer Science, or Engineering and a minimum of 5 years of IT experience, or
• Associate's Degree in Information Technology, Computer Science, or Engineering and a minimum of 7 years of IT experience, or
• High School Diploma/GED and a minimum of 10 years of IT experience.
• Expertise in ServiceNow platform architecture.
• Extensive experience in designing and implementing enterprise ServiceNow solutions.
• Experience in designing ServiceNow environments that are scalable, secure, and integrated within complex enterprise settings.
• Experience in overseeing ServiceNow technical teams or projects.
• Proven experience to collaborate with and oversee third-party vendors and integrators.
• Strong hands-on experience in troubleshooting ServiceNow Discovery, CMDB, and ITAM database structures, data management, and process enhancement.

Nice To Haves

• Ability to build strong customer relationships.
• Excellent collaboration and team building skills.
• Strong written and verbal communication skills.
• Possesses strong technical aptitude.
• Well organized, detail oriented and flexible to handle multiple assignments.

Responsibilities

• Lead the architecture, design and implementation of ServiceNow solutions focused on ITSM (IT Service Management), ITOM (IT Operations Management) and other related modules.
• Align the ServiceNow solutions with the enterprise architecture and IT strategy.
• Identify opportunities for process automation and optimization within the workflows in scope.
• Manage platform activities, including upgrades, patches and performance monitoring.
• Collaborate with stakeholders to define and implement ServiceNow solutions that meet business requirements.
• Execute and manage processes for the CMDB, ensuring data accuracy and integrity.
• Drive efforts to enhance the quality and accuracy of the Configuration Items (CIs) maintained and discovered in the CMDB.
• Determine the key CI attributes to capture in the CMDB.
• Work with Application/Infrastructure SMEs to validate the relationship information contained in the CMDB for key applications.
• Maintain the integrity of the ServiceNow CMDB and automated CI Discovery tools across production and non-production environments.
• Monitor and report on the performance of the ServiceNow platform and support teams.
• Supports ITIL best practices and ensures compliance with internal security and governance policies.

Benefits

• Driver's License Required

What This Job Offers

• Industry: Utilities