Systems Solution Engineer – ITSM / ServiceNow

Insight Xcite-posted 4 months ago
Herndon, VA
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Insight Xcite is seeking a Systems Solution Engineer to support a government client in designing and implementing a new IT Service Management (ITSM) solution using ServiceNow. This role will act as a strategic partner to government leads, shaping the “front door” for service offerings across the enterprise.

  • Collaborate with stakeholders to gather, analyze, and prioritize business and technical requirements.
  • Architect and propose ServiceNow-based solutions aligned with mission goals and user needs.
  • Develop and deliver briefing materials, roadmaps, and progress updates for leadership.
  • Drive solution design and delivery independently, while ensuring alignment with enterprise architecture.
  • Translate complex requirements into actionable plans, documentation, and technical designs.
  • Serve as a trusted advisor, applying consulting and solution architecture experience to guide decision-making.
  • Active TS/SCI with Full Scope Polygraph (FSP) — non-negotiable. Candidates without this clearance will not be considered.
  • Strong knowledge of ServiceNow capabilities, modules, and configuration options.
  • Demonstrated experience in requirements gathering, stakeholder engagement, and prioritization.
  • Excellent presentation and communication skills, with the ability to explain technical concepts to non-technical audiences.
  • Proven ability to work independently and manage multiple priorities.
  • Background in management consulting, professional services, or solution architecture.
  • Experience supporting government clients or working in a federal environment is highly desirable.
  • ServiceNow certifications (e.g., CSA, CIS-ITSM, CAD).
  • Familiarity with ITIL practices and enterprise service management.
  • Experience with Agile methodologies and tools.
  • 100% employer-paid medical, dental, and vision insurance
  • Unlimited PTO plus Flex Bonus Program
  • 401(k) with immediate vesting (no match required)
  • Flexible schedules
  • Referral bonuses
  • Professional development support
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