Systems Senior Administrator - Windchill

Abbott•Maple Grove, MN

21h•$78,000 - $156,000•Onsite

About The Position

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with a high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. The Systems Senior Administrator - Windchill provides user support for large Windchill PLM and other systems. Responsible for system and application administration ensuring alignment with organizational strategy and objectives. This role focuses on user issue resolution, monitoring of the applications, coordinating activities across internal IT teams and external vendors, and ensuring compliance with established standards.

Requirements

2-year Tech college or bachelor’s degree in technical discipline or equivalent experience
3+ years of relevant experience in user support and system administration preferably Windchill PLM.
Strong understanding of Windchill application architecture(clustered).
Familiarity navigating Windows/Linux server environments.
Excellent problem-solving, communication, and documentation skills.
Excellent communication and customer service skills.
Able to bridge communication between technical areas and cross continents.
Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
Ability to leverage and/or engage others to accomplish projects.

Nice To Haves

Certifications such as are preferred
Proficiency in scripting languages (e.g., Shell, Perl), is a plus
Experience with PTC Creo and other CAD tools is a plus.
Basic Oracle knowledge is a plus
Experience with supporting integrations between PLM and ERP/MES/Learning management Systems is a plus

Responsibilities

Provide User support (L2) for a large global Windchill PLM system and other systems managed by the team
Work with vendors (including PTC), infrastructure teams (OS, Hardware, database, Networking) to find resolution to the issues
Create and update best practices / knowledge base articles for troubleshooting and solving user issues
Provide rotating on-call support during the weekends
Provide support in gathering hardware specifications and requesting the hardware and OS builds of the systems
Provide support during the application installations and upgrades
Provide support with on-going application maintenance including Logs management, Queue Management, Certificate updates, Password resets, and application restarts
Provide support during system maintenance activities including coordinating with infrastructure teams for OS patches, deploying application patches
Provide support during Windchill project deployment activities
Perform periodic data refreshes the non-production environments as demanded by the projects
Set up application user access for non-production systems
Monitor and provide support for optimal system performance by working with infrastructure teams and vendors including PTC.
Maintain service account profiles used by the application.
Performs application data loads based on the directions provided by Windchill technical team
Develops technical disaster recovery plans and participates in testing.
Designs, tests and implements system security.
Provide support in maintaining the scheduled jobs and scripts
Monitor the scheduled jobs
Keeps informed of trends and new developments in technology to better advise management of systems goals
Communicates effectively with management to enhance their understanding of the opportunities and limitations of information systems
Performs other related duties and responsibilities, on occasion, as assigned.

Benefits

Career development with an international company where you can grow the career you dream of.
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
An excellent retirement savings plan with a high employer contribution
Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

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