Systems Operations Senior Manager

Wells Fargo Bank•Charlotte, NC

3d•Hybrid

About The Position

Wells Fargo is seeking an experienced and strategic Senior Systems Operations Manager to lead our platform support and Site Reliability Engineering (SRE) transformation initiatives for our large-scale global payments and international banking systems. The ideal candidate will possess a deep understanding of systems operations, platform reliability, and technological transformation in the financial services sector. This role is critical to ensuring the availability, scalability, and resilience of our mission-critical financial platforms serving clients across multiple regions. In this role, you will: Manage and develop teams of analysts, associates, and less experienced managers in roles that provide technical services and support for the relevant supported systems Engage and influence stakeholders, internal partners, and peers in order to engineer projects, identify new products and solutions, and research solutions for existing systems Identify and recommend opportunities for administration and maintenance of the remote monitoring and management system, as well as the periodic system review Perform network assessments, security audits, and system enhancement consultations Determine appropriate strategy and actions of Systems Operations team to meet moderate to high risk deliverables Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area Provide implementation support for key risk initiatives Collaborate with and influence all levels of professionals, analysts, or associates Ensure the Systems Operations team communicates with customers to keep them informed of incident progress, and notify them of impending changes or agreed outages Manage allocation of people and financial resources for Systems Operations Develop and guide a culture of talent development to meet business objectives and strategy

Requirements

6+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years of management or leadership experience
Experience in Systems Engineering, and Technology Architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Management or leadership experience

Nice To Haves

10+ years of experience in systems operations, platform engineering, or SRE roles, with at least 5 years in a leadership capacity.
Strong background in high-availability, large-scale financial systems, preferably in payments or international banking.
In-depth knowledge of Oracle Financial banking products such as Oracle Banking Liquidity Management (OBLM), Oracle Banking Payments Management (OBPM), and Oracle Flexcube Universal Banking System, preferred 5+ years of experience
Proven track record of leading SRE transformations and implementing automation, monitoring, and incident management frameworks.
Deep understanding of ITIL, DevOps, and SRE principles, with hands-on experience in cloud and/or on-premises environments.
Excellent leadership, communication, and stakeholder management skills across diverse and distributed teams.
Experience with modern monitoring, alerting, and observability tools (e.g., Prometheus, Grafana, Splunk, Datadog).
Ability to work under pressure in a fast-paced, global environment.

Responsibilities

Manage and develop teams of analysts, associates, and less experienced managers in roles that provide technical services and support for the relevant supported systems
Engage and influence stakeholders, internal partners, and peers in order to engineer projects, identify new products and solutions, and research solutions for existing systems
Identify and recommend opportunities for administration and maintenance of the remote monitoring and management system, as well as the periodic system review
Perform network assessments, security audits, and system enhancement consultations
Determine appropriate strategy and actions of Systems Operations team to meet moderate to high risk deliverables
Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
Provide implementation support for key risk initiatives
Collaborate with and influence all levels of professionals, analysts, or associates
Ensure the Systems Operations team communicates with customers to keep them informed of incident progress, and notify them of impending changes or agreed outages
Manage allocation of people and financial resources for Systems Operations
Develop and guide a culture of talent development to meet business objectives and strategy