Systems Mgmt Analyst

UnitedHealth Group • Farmington, CT

5h • Remote

About The Position

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.
The Systems Management Analyst plays a key hands‑on role in supporting Epic Resolute and Claims within a complex revenue cycle environment. This position requires a highly experienced Epic professional who can independently execute production changes, troubleshoot issues, and optimize workflows to support accurate billing and claims processing with minimal oversight.
You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

• Bachelor’s degree in Information Technology or equivalent combination of education and experience.
• Epic Certifications: Resolute and Claims (both_ctx required) with a minimum of two (2) full years of hands on production experience after certification
• Candidates who are newly certified, in training, or certified within the past two years will not be considered
• Demonstrated hands‑on experience supporting revenue cycle operations, including professional billing and claims processing workflows
• Direct experience working ServiceNow tickets, including making production changes (not triage-only)
• Experience supporting payer portals and working with third‑party vendors such as Waystar and Experian
• Solid knowledge of ambulatory / primary care billing environments
• Proven ability to analyze issues, resolve problems independently, and operate effectively in a solo or small‑team environment

Nice To Haves

• Experience with electronic remittance processing, including PLBs (payer takebacks/future offsets), cash management, and remittance workflows
• Familiarity with 277 claim acceptance files
• Experience with charge routing concepts and downstream billing integrations
• Solid written and verbal communication skills with the ability to collaborate across internal and external stakeholders

Responsibilities

• Own and directly execute configuration, maintenance, and optimization of Epic Resolute and Claims processing systems
• Analyze, troubleshoot, and enhance workflows to ensure accurate claims submission, billing processing, and financial reimbursement
• Perform hands‑on build and production changes in response to revenue cycle and payer‑driven requirements
• Partner with billing, coding, and IT teams to resolve issues and drive operational efficiencies
• Identify standardization and process improvement opportunities across revenue cycle workflows and make corresponding build decisions
• Validate data accuracy and ensure system changes meet defined business requirements
• Execute end‑to‑end and integrated testing across Epic environments to confirm changes do not negatively impact upstream or downstream processes

Benefits

• In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
• No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level