Systems Integrity Representative I

Johnson Controls•Rancho Cucamonga, CA

5d•$18 - $29

About The Position

The Johnson Controls Systems Integrity Representative is responsible for identifying, promoting, and selling Johnson Controls fire products and services. The SIR is accountable for monthly and annual sales goals for the assigned territory. The primary role is to sell Fire & Life Safety products and services to correct deficiencies found during inspections conducted by Johnson Controls at customer sites with an emphasis on fire systems. Inspections will be completed and if any items are found to be non-compliant, they are marked as deficient and turned over to the SIR team. Quick and efficient quoting of deficiencies will help enable the ongoing protection of our customer’s employees, their assets, and their customers. SIR will specify, describe, and assign a price for resolution of the deficiencies via a quote or proposal. Development of the quotes will be done in close cooperation with the Service team (Inspectors, Technicians, and Service Managers). SIR will send the deficiency correction quote to customer in a clear and timely manner. SIR will gain commitment from the customer, over the phone and via email, to perform the work and/or purchase the parts as specified. SIR will follow up with the customer until the quote is signed or until the customer states that they will not contract with JCI to perform the deficiency corrections. SIR will log all calls to customers when following up on open quotes. SIR will pass leads to Service Sales Representatives (ESERVs & SSERVs) for more complicated deficiency correction (large projects, site visits required, other factors). Upon being selected for the position, candidates must be able to complete all appropriate training.

Requirements

Proficiency with Microsoft Office, databases, CRM, and web-based programs.
Two years of Inside Sales or Customer Service experience is strongly preferred.
Highly organized with the ability to start, pause, and restart projects seamlessly.
Follow up skills pursing answers from internal resources, contractors, and suppliers.
The ability to handle multiple projects simultaneously.
Strong communication skills, especially via phone and email.
Energetic and positive with strong customer service skills.
At least 18 years of age.
High School diploma or equivalent.
Valid driver’s license required.
Regular and consistent attendance.
Occasional overtime may be required.

Nice To Haves

Mechanical or Electric field service experience is preferred.

Responsibilities

Identifying, promoting, and selling Johnson Controls fire products and services.
Accountable for monthly and annual sales goals for the assigned territory.
Sell Fire & Life Safety products and services to correct deficiencies found during inspections conducted by Johnson Controls at customer sites with an emphasis on fire systems.
Specify, describe, and assign a price for resolution of the deficiencies via a quote or proposal.
Development of the quotes will be done in close cooperation with the Service team (Inspectors, Technicians, and Service Managers).
Send the deficiency correction quote to customer in a clear and timely manner.
Gain commitment from the customer, over the phone and via email, to perform the work and/or purchase the parts as specified.
Follow up with the customer until the quote is signed or until the customer states that they will not contract with JCI to perform the deficiency corrections.
Log all calls to customers when following up on open quotes.
Pass leads to Service Sales Representatives (ESERVs & SSERVs) for more complicated deficiency correction (large projects, site visits required, other factors).
Complete all appropriate training.

Benefits

This position includes a competitive benefits package.
For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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