Systems Improvement Coordinator

TX-HHSC-DSHS-DFPS • Austin, TX

1d • Hybrid

About The Position

The Newborn Screening (NBS) Systems Improvement Coordinator performs advanced consultative services and technical assistance work under the supervision of the Special Projects Manager. Will serve as project manager for assigned NBS Unit Clinical Care Coordination (CCC) grant related activities and systems improvement projects. Provides support and oversight for projects and activities related to quality improvement, workforce coordination, and grant oversight and reporting. Activities include plans, develops, and implements grant activity and provides consultative and technical assistance service to the Newborn Screening staff and stakeholders including government agencies, community organizations, and the public. Finds resources and opportunities for coordinated processes for follow-up activities within short and long-term newborn screening programs and family-based support systems. Reviews policy and procedures and recommends updates. Serves as project lead providing direction to others. Develops and keeps positive working relationships. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. To perform these job duties, this position may require working the extra hours needed to meet defined deadlines and support the agency’s mission critical reporting requirements.

Requirements

• Knowledge of Roles of public health.
• Knowledge of Newborn screening.
• Knowledge of Continuing process improvement strategies such as Lean Six Sigma.
• Knowledge of DSHS and HHSC policies and procedures for personnel, budget management and tracking, fiscal accounting, purchasing, and contracting, travel, and grants management.
• Knowledge of Project management concepts.
• Skilled in Leadership of project teams.
• Skilled in Analysis of complex information for a variety of purposes.
• Skilled in Problem solving and conflict resolution.
• Skilled in Accurate and effective oral and written communication to clinical, leadership, and public audiences.
• Skilled in Budget management.
• Skilled in Delegating and coordinating work.
• Skilled in Prioritizing and goal management for multiple projects.
• Skilled in Math, spreadsheets, and finance related to project budgets.
• Skilled in Project management and organization.
• Skilled in Microsoft Outlook, Word, Project, Excel, Teams, and PowerPoint.
• Ability to Prepare concise reports, to develop and evaluate policies and procedures, and to plan for following action needed.
• Ability to Use computer programs for trend analysis, creating and use of dashboards, and word processing.
• Ability to Gather, assemble, correlate, analyze data, and devise solutions to problems.
• Ability to Present complex information to a variety of audiences.
• Ability to Develop policies, procedures, and concise reports.
• Ability to Organize and manage multiple tasks, prioritize heavy workloads, and meet deadlines.
• Ability to Establish goals and objectives.
• Ability to Facilitate meetings and projects and collaborate effectively with teams.
• Ability to Develop and keep positive working relationships with managers, co-workers, and partners.
• Ability to Adapt to a changing work environment.
• A bachelor's degree from an accredited four-year college or university with major coursework in a field relevant to this position is preferred.
• Experience collecting, managing and analyzing data using database software (e.g., MS Access, Electronic Medical Records) and spreadsheetsoftware (e.g., MS Excel).
• Three or more years of experience in work related to one or more of the following areas: program monitoring and evaluation, data analysis, grant writing, project coordination, and public/private health programs.

Responsibilities

• Manages and coordinates continuous quality improvement, system upgrades, and other projects for the unit.
• Plans, implements, and oversees NBS CCC, DSHS and State NBS Laboratory stakeholder collaborative activities in support of NBS, State Laboratory, and DSHS as required.
• Collects, compiles, and creates written reports of requested information and clinical data.
• Assist staff and leadership interpret policies, procedures, rules, regulations, and standards related to the NBS.
• Participates in unit strategic planning activities to include management and coordination of unit goals, objectives and key performance indicators that support the strategic plan of NBS CCC unit and DSHS.
• Other duties as assigned include but are not limited to actively participating and/or serving as a Branch contact to meet the agency's obligations for disaster response and/or recovery or continuity of operations (COOP) activation.

Benefits

• DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees