Systems Implementation Engineer

IP Pathways • Urbandale, IA

65d

About The Position

IP Pathways is experiencing explosive company growth! In fact, we’ve doubled in size over the last couple of years and we’d like to consider you for a position on our growing team! The Systems Implementation Engineer position will work onsite at IP Pathways. The position will be primarily responsible for implementing technology solutions for clients within client environments or within our proprietary cloud infrastructure environment. The individual in this position will be part of the IP Pathways engineering team and will participate in IP Pathways training and other company activities. This position must also provide a high-level of professionalism and must possess excellent soft skills in addition to technical skills. We are willing to train the right candidate in all aspects of our product set.

Requirements

• Associate’s degree in information technology (or related field) OR 2 years of computer/technical support or implementation related experience.
• Minimum of one year of experience working with computer systems in a business and/or client-facing environment.
• Proficient with installation, configuration, and troubleshooting of computer system hardware and software.
• Proficient on Office suites, Windows OS, Multiple Server OS’s, Mac OS, Active Directory, hardware and software troubleshooting.
• Familiarity with Windows Server, VMware, Entry Level Networking Systems, Cloud-based technologies.
• Familiarity with standard server administration and networking protocols (DHCP, DNS, Active Directory, Group Policy, etc.).
• Familiarity with using a Service Ticketing system and Remote Support tools. Experience with ConnectWise is a plus.
• Proficiency in PowerShell and/or Python for task automation, system administration, and/or repeatable service desk workflows is required.

Responsibilities

• Implementation of IP Pathways’ proprietary cloud solutions, including DNS Security solution, IPP AdaptiveCloud Cloud Infrastructure, IPP AdaptiveCloud Agent Remote Monitoring and Management tool.
• Implementation of industry leading technology solutions, including Acronis Backup, Veeam Backup, Duo MFA, Sophos MDM, Sophos Spam Filter, Sophos Endpoint Protection solutions, Breach Secure Now Security Training solution, Sentinel One security solutions, Microsoft 365 solutions.
• Participate as a Systems engineering resource as part of a project team, implementing solutions according to defined project timelines.
• Provide written updates and summaries of project tasks completed, issues that arise, and progress of ongoing tasks.
• Apply operating system updates and patches in a timely manner in keeping with company procedures and best practices.
• Verification of client backups to ensure successful completion, and remediation of any failed client backups.
• Deployment of client systems, as needed within the scope of a project.
• Assist in the installation of data center equipment, as needed.
• Work within service ticketing system to assist in the support of IP Pathways clients, as needed.
• Diagnose and resolve software and hardware issues, including desktop operating systems, across a range of software applications in a courteous, cooperative, and professional manner.
• Create and maintain technical documentation and procedures for implementation of solutions and proactive tasks related to ongoing maintenance of internal and client technology systems.
• Take ownership of issues, implementing appropriate fixes to restore service as soon as possible while escalating issues to appropriate team members, when necessary.
• Remotely access client systems to implement solutions and resolve issues, as needed.
• Work onsite at client locations, as needed, to assist in the installation/deployment of computer systems (desktops, laptops, servers, networking equipment, etc.).
• Participation in Engineering team on-call rotation.
• Performing other related duties, as necessary and as assigned.

Benefits

• Competitive benefits: Lucrative healthcare benefits and 401k with company match.
• Work/life balance: IP Pathways believes in enabling families to be families. We proudly offer flexible and accommodating work schedules to meet your family’s needs and obligations.
• Ongoing training: Looking for a company who will consistently invest in developing your skills? IP Pathways will help you continue your educational pursuits and provide opportunities to become certified in some of the most sought-after technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees