Systems Help Desk Technician

Seneca Holdings•Hampton, VA

12d

About The Position

Great Hill Solutions, LLC is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn. Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation. Great Hill Solutions is seeking a Systems Help Desk Technician Assists users with government furnished IT equipment (GFE) problems, relating to hardware, software, and network configurations. Responds to telephone, e-mail, and walk-in help requests from customers. Troubleshoots all Microsoft Office Automation Tools, Microsoft Operating Systems, and Microsoft Electronic Mail software, as well as any other Automated Information System interfaces with the PC. Staffs the help desk and provides knowledge to other staff members and advises on computer operations to MTF users. Validates user accounts for active and non-active staff. Resolves customer problems with remote desktop applications. Supports the implementation of computer security through automated procedures, manual fixes, and customer interaction. Communicates daily with Higher Headquarters to ensure user access to the network. Offers feedback to MTF section supervisors, work group managers and customers concerning customer service and work order status. Assists implementation of small-scale Information Technology (IT) projects local to Langley AFB. Oversight and guidance on said projects will be provided by the Help Desk Manager (Government) and the Chief Information Officer (CIO). Maintains conceptual knowledge of networking to troubleshoot PC problems such as connections and file level security. Maintains Information Assurance Vulnerability Management (IAVM) security updates and packages. Installs, verifies, and reports on updates to appropriate agencies or staff. Produces, updates, and maintains proper documentation of GFE issued or returned. Verifies locations of deployed GFE listed in the equipment system of record. Performs all other additional duties as assigned appropriate to the profession.

Requirements

Experience: Have proper certification meeting intent of the Department of Defense Directive (DoDD) 8570.1 6 months to a years of experience, at a minimum, would be preferred.
Qualification: Be qualified as an Information Assurance (IA) Technical Level (TL) I.
Certification: Must have one of the following certifications required for IA TL I: Computing Technology Industry Association (CompTIA) A+, CompTIA Network+, or Systems Security Certified Practitioner (SSCP).
Security: Tier 3 (T3) Investigation for HSPD-12 suitability purposes and for access eligibility.

Responsibilities

Assists users with government furnished IT equipment (GFE) problems, relating to hardware, software, and network configurations.
Responds to telephone, e-mail, and walk-in help requests from customers.
Troubleshoots all Microsoft Office Automation Tools, Microsoft Operating Systems, and Microsoft Electronic Mail software, as well as any other Automated Information System interfaces with the PC.
Staffs the help desk and provides knowledge to other staff members and advises on computer operations to MTF users.
Validates user accounts for active and non-active staff.
Resolves customer problems with remote desktop applications.
Supports the implementation of computer security through automated procedures, manual fixes, and customer interaction.
Communicates daily with Higher Headquarters to ensure user access to the network.
Offers feedback to MTF section supervisors, work group managers and customers concerning customer service and work order status.
Assists implementation of small-scale Information Technology (IT) projects local to Langley AFB. Oversight and guidance on said projects will be provided by the Help Desk Manager (Government) and the Chief Information Officer (CIO).
Maintains conceptual knowledge of networking to troubleshoot PC problems such as connections and file level security.
Maintains Information Assurance Vulnerability Management (IAVM) security updates and packages. Installs, verifies, and reports on updates to appropriate agencies or staff.
Produces, updates, and maintains proper documentation of GFE issued or returned. Verifies locations of deployed GFE listed in the equipment system of record.
Performs all other additional duties as assigned appropriate to the profession.