Systems Engineering, Associate

$51,000 - $82,000/Yr

Peraton - Eagan, MN

Full-time - Entry Level

Onsite - Eagan, MN

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Systems Engineering Associate at Peraton is responsible for monitoring and managing the day-to-day operations of a large-scale computing infrastructure, ensuring effective incident management and communication. This role is crucial in supporting the USPS mission through software systems development and network engineering, requiring strong organizational and communication skills.

Responsibilities

• Monitor day-to-day operation of large-scale computing infrastructure involving 300+ applications.
• Determine cause of alarm and take appropriate actions including logging alert, creating service tickets, and notifying stakeholders.
• Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom).
• Act as service incident lead for issues, maintaining incident tickets, notifying executive leadership, and following up on resolution.
• Assist in triage and incident management with collection and analysis of performance metrics.
• Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance.
• Compose and send notifications to management for incidents.
• Monitor and execute incident and change requests.

Requirements

• High School diploma/equivalent with 4+ years' experience.
• Ability to obtain and maintain a Public Trust clearance.
• U.S Citizenship or Green Card holder.
• IT experience.
• Experience with help desk or incident management.
• Knowledge and understanding of networking.
• Basic understanding of Windows and Linux operating systems.
• Ability to identify and relay information and symptoms detected by monitoring tools.
• Ability to read and follow detailed instructions or procedures.
• Effective communication skills.

Nice-to-haves

• Familiarity working with enterprise monitoring products.
• Working knowledge of IT Service Desk model.
• Experience working in large-scale IT environment.
• Experience in Critical Incident Management, including communication with various levels of executive management (i.e. VP) via phone or email.

Benefits

• Paid parental leave
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Vision insurance