Systems Engineer - (Onsite Position)

KINETIX SOLUTIONS, INC.•Coconut Creek, FL

4d•Onsite

About The Position

As a Systems Engineer you will be part of a team that support the infrastructure for our clients ensuring efficient deployment and management. The Systems Engineer plays a crucial role in ensuring stability, security and efficiency of the network infrastructure through effective management.

Requirements

2-year IT degree or equivalent experience
Prior experience providing technical support in a Help Desk or Network support environment
Strong understanding of network infrastructure and network hardware
Experience with incident-based ticketing systems
Strong communication skills, both verbal and written.
Ability to work effectively in a team-oriented environment.
Recent experience supporting users remotely, over the phone and in person
Proficiency in Windows server operating systems (e.g., Windows Server 2019.)
Experience with Microsoft Azure, Intune, AVD and Active Directory administration management.
Knowledge of security concepts and tools.
Familiarity with desktop and server virtualization technologies (e.g., VMware, Hyper-V).
Analytical mindset with the ability to troubleshoot complex desktop and Intune issues.
Proactive approach to identifying and resolving potential problems.
Ability to prioritize tasks and manage workload effectively.
Attention to detail in documentation and reporting.
Willingness to learn and adapt to new technologies and methodologies in desktop and Intune management.
Desire to take advantage of training and learning opportunities
Ability to function effectively in a fast-paced environment
Independent, self-starting attitude

Nice To Haves

Microsoft Certified: Azure Administrator Associate or equivalent a plus
CompTIA Network+ or CCNA a plus
Hands on experience with server, network and backup operations, preferred

Responsibilities

Server Infrastructure Management
Provision, configure and maintain client servers.
Install, configure, and update operating systems, applications, and drivers.
Troubleshoot hardware and software issues on client servers.
Network Infrastructure Management
Provision, configure, and maintain client network devices.
Install, configure, and update operating systems, applications, and drivers.
Troubleshoot hardware and software issues on client network devices.
Backup Management
Provision, configure, and maintain client backups.
Install, configure, update and test backup systems.
Troubleshot hardware and software issues related to backup services.
User Support
Provide technical support to end users for network, server and backup issues.
Collaborate with helpdesk and support teams to resolve escalated issues.
Documentation and Reporting
Maintain documentation for server, network and backup infrastructure configurations, procedures, and troubleshooting steps.
Generate reports on deployment, compliance, and security metrics.
Collaboration and Communication
Collaborate with other IT teams and stakeholders to ensure alignment of server, network and backup strategies with organizational goals.
Communicate effectively with end users to gather requirements and provide assistance.