NETWORK DOCTOR LLC-posted 3 days ago
$90,000 - $120,000/Yr
Full-time • Mid Level
Onsite • San Francisco, CA
101-250 employees

We are seeking a smart, resourceful, and service-oriented Onsite Systems Engineer to provide white-glove technical support to two Private Equity firms located in downtown San Francisco. You’ll spend approximately 80% of your time onsite with one client and the remaining time supporting other firms in Bay Area, delivering hands-on IT support and an exceptional customer experience. While the role is primarily dedicated to these two Private Equity clients, there may be occasional opportunities to assist with a small handful of other Network Doctor clients mostly in the Bay Area. These situations are expected to be rare but reflect the collaborative nature of working within a Managed Services Provider environment. You’ll be employed by Network Doctor, a leading Managed Services Provider (MSP) that supports hundreds of organizations nationwide. This means you’ll have access to a full team of remote engineers, systems experts, and escalation resources — ensuring you’re never on your own when tackling complex or unfamiliar issues. This position requires professionalism, adaptability, and an ability to navigate a wide range of technologies with confidence and curiosity. You don’t need to know everything — but you do need to know how to find the answer, ask the right questions, and lean on your team effectively.

  • Serve as the onsite technical resource for Private Equity clients in downtown San Francisco
  • Provide white-glove desktop and end-user support for executives and staff in a professional financial environment
  • Troubleshoot and resolve issues related to Windows and macOS devices, Microsoft 365 (including email/Exchange Online), Microsoft Office, networking, printers, mobile devices, and collaboration tools (Teams, Zoom, Slack, etc.)
  • Set up, image, and deploy new user workstations, laptops, and peripherals
  • Coordinate with Network Doctor’s remote escalation and project teams for complex or infrastructure-related issues
  • Utilize ConnectWise for ticketing, documentation, and remote management
  • Maintain accurate documentation of tickets, asset inventory, and client configurations
  • Work closely with Network Doctor’s account and technical teams to ensure consistent, high-quality service delivery
  • Proactively identify recurring issues and communicate opportunities for improvement
  • Uphold a white-glove standard of professionalism, communication, and follow-up with all client stakeholders
  • 3+ years of IT experience, ideally in a client-facing or MSP environment.
  • Strong customer service and interpersonal communication skills
  • Proficiency with Windows 10/11, Microsoft 365 (including Exchange Online/email administration), and Microsoft Office applications
  • Solid understanding of basic networking concepts (Wi-Fi, VPN, DNS, DHCP)
  • Ability to work independently while collaborating closely with remote teams
  • Strong problem-solving and research skills; ability to learn quickly and adapt to new technologies
  • Ability to travel locally within the Bay Area
  • Prior experience supporting financial or professional services clients
  • Familiarity with Mac support, mobile device management, and cloud collaboration tools
  • Experience supporting Slack, Zoom, and Meraki network environments
  • Exposure to VPNs, Wi-Fi, or basic server environments
  • MSP background or understanding of managed services operations
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