Systems Engineer (1) - Customer Care & Billing (CC&B)

Exelon•Philadelphia, PA

13h•$84,000 - $115,500

About The Position

The IT Systems Engineer I position serves as the foundation for more senior roles within the IT department. It requires a strong understanding of information technology, problem-solving skills, and the ability to work effectively both independently and as part of a team. Candidates will possess the experience and skills to assist and serve by providing technical insights to project managers and stakeholders regarding IT system solutions being deployed within the enterprise environment. The IT Systems Engineer I will be expected to support the design, configuration, delivery and maintenance of IT solutions under the guidance of a Sr. Engineer or Manager. Must have the aptitude to understand and support IT infrastructure, product and platform solutions. Must be able to support the des ign and delivery of fundamental IT system initiatives, to include cloud, non-cloud, and hybrid-cloud systems. Work in collaboration with other IT teams, leadership, enterprise business partners, vendors and project/design teams, in all aspects of the secure & reliable hosting of applications throughout Exelon's large & complex enterprise and real time operational environments.

Requirements

Bachelor's degree in computer science, Information Systems, Computer Networking with 2 - 4 years' experience in IT infrastructure design, application design, cloud computing, disaster/recovery, or 3-6 years of relevant experience
Experience with system administration
Experience with drafting technical documentation
Demonstrated ability to think and apply skillset beyond the day-to-day operations
Demonstrated ability to use technical resources and collaborate to solve problems
Demonstrated ability to effectively communicate technical information in non-technical terminology (written and verbal)
Demonstrated strong teamwork skills with self-motivation in a rapidly evolving environment
Demonstrated knowledge of industry trends. Basic knowledge of financial impact analysis
Troubleshooting & Monitoring: Understand basic monitoring concepts and how tools are used to meet those requirements.
Perform basic independent troubleshooting by looking through logs and can investigate and fix simple code issues. May require help to troubleshoot complex issues.
Cloud Technologies: Provide technical expertise and/or engineering support for cloud solutions
Security Basics: Basic understanding of security best practices.
Scripting & Automation: Ability to create simple scripts

Nice To Haves

Customer Care & Billing (CC&B) knowledge and experience
Strong debugging and problem-solving skills
Knowledge of Meter to Cash Flow – Especially in the Financial Area (Financial Transactions, Payments, Adjustments, and Credit/Collections)
SQL – Ability to write & refine queries to analyze problems
Certifications such as NERC-CIP, FERC, AZ900 Deeper understanding of programming languages, and an ability to solve engineering problems of increasing difficulty.
Shows initiative beyond pure implementation.
Experience building highly scalable applications
Experience participating in operational readiness activities
Demonstrated ability to think and apply skillset beyond the day-to-day operations
Experience developing and implementing new technologies or platforms Proficient understanding project management principles & framework

Responsibilities

Participates in discussions with business partners and vendors to gather information. Assist with supporting leadership, architecture, project teams and end users to identify system requirements. Assists with writing system specifications, logical & physical architecture diagrams, and implementation plans.
Delivers practical, efficient, and cost-effective solutions that satisfy business needs, including hands-on configuration, troubleshooting and optimization and supporting metrics for the same.
Work closely with others to assist development of future plans, resource requirements, migration strategies, and project schedules. Provide input into presentations to Engineering and Architecture Review Boards. Understand the current technologies and service offerings within the industry.
Responsible for engineering, documenting, implementing and supporting solutions at the component level, including hands-on configuration, troubleshooting and optimization and supporting metrics for the same.
Provide supporting data to leadership and peers about risks identified during business impact analysis, site risk assessments and disaster recovery planning. Design, support and maintain custom system integration with other platforms, specific to the needs of the customers. Maintain relevancy and knowledge in current and evolving emerging IT systems technologies.
Develop technical knowledge and business acumen within discipline or function.

Benefits

Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $84,000.00/Yr. – $115,500.00/Yr.
Annual Bonus for eligible positions: 10%
401(k) match and annual company contribution
Medical, dental and vision insurance
Life and disability insurance
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Referral bonus program
And much more