Summary/Objectives The Systems Engineer is responsible for the installation and configuration of RJ Young's current software portfolio in a client environment. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Complete proper documentation; log time and project information inside of the helpdesk software (currently ConnectWise). Resolve customers' reported issues remotely. Effectively use time management for the benefit of the company and client. Effectively communicate with customers to ensure project timelines and objectives are met. Escalate customer problems to proper entity. Document daily activity and time utilization. Attend project meetings as required. Follow proper warranty procedures. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position will work in systems (DocuWare, PSICapture, Uniflow, and Papercut) and the components are based on IIS confirmations and generally use SQL database backend. Physical Demands Ability to sit at a computer for prolonged periods of time. Position Type/Expected Hours of Work Full-time; Monday- Friday Required Education and Experience High school diploma or GED Proficiency in Microsoft operating systems Preferred Education and Experience Two-year technical degree Experience in other or mixed environments (Linux, Mac, etc.) Experience with DocuWare or other document management systems AAP/EEO Statement RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.