Systems Engineer

CAI • Pittsburgh, PA

4d • $85,000 - $95,000 • Onsite

About The Position

The Systems Engineer owns server and platform operations across on-prem and Microsoft Azure and will improve reliability through standard builds, automation, disciplined patching, and dependable backups.

We are seeking a highly skilled and experienced Systems Engineer to join our IT team. This position will be full-time, onsite, and is a salaried position.

Requirements

• 4 or more years of hands-on experience supporting Windows Server in an enterprise environment
• Strong experience with patch management and server operations, including troubleshooting performance and availability issues
• Strong experience with backup and restore processes, including recovery testing
• Strong PowerShell skills used for automation and operational support
• Working knowledge of Active Directory, DNS, DHCP, and Group Policy operations
• Experience with virtualization platforms such as VMware vSphere, Hyper-V, or equivalent
• Experience supporting server workloads in Azure, including VM operations and basic Azure administration
• Experience providing Microsoft 365 administrative support, including Exchange and SharePoint
• Experience supporting an enterprise voice and VoIP environment in a coordination role including incident triage and partner engagement
• Strong documentation and experience working within incident management and change control processes
• Office 365 Administrative duties, including Exchange and SharePoint and Cisco Call Manager\VoIP administration duties

Nice To Haves

• Basic Linux administration experience
• Experience supporting monitoring tools and log platforms
• Experience working in environments aligned to NIST or HIPAA controls

Responsibilities

• Improve server reliability and reduce repeat incidents through standard configurations and root cause fixes
• Raise patch and vulnerability remediation performance through consistent scheduling, validation, and reporting
• Improve recovery readiness through restore testing, clear runbooks, and predictable backup operations
• Reduce manual work through scripting and repeatable build processes
• Engineer and support Windows Server platforms across on-prem and Azure, including provisioning, configuration, and lifecycle management
• Own server patching and vulnerability remediation, including scheduling, validation, and rollback planning
• Own backup operations and recovery testing, including routine restore tests and documented recovery procedures
• Support identity and core platform services, including Active Directory, DNS, DHCP, and Group Policy operations in coordination with security standards
• Support virtualization and storage operations, such as VMware or equivalent, capacity checks, performance triage, and host health
• Support Azure operational needs tied to server workloads, including VM operations, images, RBAC assignments, tagging support, and monitoring
• Build and maintain monitoring and alerting for server and platform health
• Tune noisy alerts and define clear escalation paths
• Write and maintain automation scripts for routine operations using PowerShell and one additional scripting language where practical
• Participate in an on-call rotation and respond to after-hours incidents per established procedures
• Participate in incident response and after-action reviews. Drive root cause analysis and remediation plans with measurable follow-through
• Maintain runbooks, build standards, and documentation. Keep documentation current after approved changes
• Work within change control practices and coordinate planned maintenance with stakeholders

Benefits

• Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access.
• Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed