Systems Engineer

City of New York•New York City, NY

About The Position

Only those serving in the permanent civil service title of Supervising Computer Service Technician will be considered. The Fire Department of the City of New York (FDNY) is the largest Fire Department in the United States and universally is recognized as the world's busiest and most highly skilled emergency response agency. The Department's main goal is to provide fire protection, emergency medical care, and other critical public safety services to residents and visitors in the five boroughs. FDNY members are sworn to serve and protect life and property and the Department works to continually educate the public in fire, life safety and disaster preparedness, along with enforcing public safety codes. Since its inception in 1865, FDNY has helped lead efforts to make New York the safest big city in the nation. This accomplishment requires a steadfast and daily commitment to maintaining the Department's core values. The Fire Department, City of New York (FDNY), seeks a full-time Supervising Computer Service Technician in the Bureau of Technology Development and Systems (BTDS), reporting directly to the Technical Desktop Manager. The successful candidate will be responsible for the daily support, installation, and monitoring of PCs, printers, applications, and network devices. The Technical/Desktop Support team plays a vital role in FDNY’s public safety operations. The systems and devices supported by this team are used daily by Fire, EMS, and various FDNY personnel to conduct safety inspections, access mission-critical applications, and respond effectively to emergencies. Special Working Conditions: May be required to work shifts including nights, Saturdays, Sundays, and holidays.

Requirements

Only those serving in the permanent civil service title of Supervising Computer Service Technician will be considered.
1. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or recognized accrediting organization and four years of satisfactory, full-time experience in computer maintenance and repair, one year of which must have been in the supervision of staff performing computer maintenance and repair; or
2. Education and/or experience equivalent to "1" above. Graduation from a certified technical training program in computer maintenance and repair may be substituted for one year of the general experience. Experience of the type described in "1" above may be substituted for high school on the basis of one year of experience for each year of high school. However, all candidates must have the one year of supervisory experience as described in "1" above.

Responsibilities

This role plans, organizes, and oversees the daily operations of the Field Technical/Desktop Support team, which directly supports desktops, laptops, printers, and related equipment.
Travel across all New York City boroughs to deploy, repair, and maintain IT equipment at multiple locations.
Provides hands-on supervision, mentorship, and coaching to technical staff, ensuring high morale, skill development, and accountability.
Define and manage SLAs, team goals, and performance metrics that maintain high service quality.
Develops and maintains hardware/software standards to streamline support processes, minimize variability, and reduce recurring issues.
Oversees inventory, procurement, and deployment to ensure efficient use of resources and fiscal accountability.
Serves as the liaison with internal teams, vendors, and consultants to ensure alignment of technical initiatives with organizational objectives.
Represents IT in cross-departmental projects and ensures that technical requirements are met on time and within scope.
Help enforce IT policies, procedures, and compliance standards, ensuring alignment with industry best practices and regulatory requirements.
Maintains departmental documentation, including knowledge bases and service catalogs, which are vital for continuity and audits.