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The responsibilities of this job include, but are not limited to the following: Constructing, evaluating, and delivering financially responsible, accountable, justifiable, and defensible business decisions to support cost-effective and secure technology infrastructure on-premises and in the cloud with a focus on automation, sustainability, improvement, and best practice standards; Interpreting policies and providing technical recommendations and guidance for future programs, projects, and growth strategies; conducting project planning and resource estimation for new projects; Designing and administering infrastructure solutions leveraging various virtualization and storage technologies (e.g., VMware/Azure/Pure/NetApp); Developing operational procedures to ensure duties and tasks are implemented; evaluating and ensuring completed work meets performance standards; Supporting and enhancing existing unified collaboration platform built on a hybrid Azure AD/Office 365 and on-premises Active Directory environment including Exchange, Teams, OneDrive, SharePoint, and supporting tools and technologies; Deploying, engineering, and optimizing enterprise class and technology-based systems; Providing recommendations for improvements, evaluating alternate configurations, and developing concepts for modifications and future systems; Designing, implementing, configuring, and maintaining various Azure Cloud Services such as Azure AD DS, Teams, Intune, AD Connect, and Microsoft 365; Contributing to data backup, retention, and recovery practices and procedures for both on-premises and cloud hosted platforms including Windows and Linux; Analyzing, designing, developing, documenting, and implementing enterprise architecture to include server disaster recovery strategies and fail-over operations to ensure business continuity goals are met; Performing as a subject matter expert on specific assigned technologies and escalation point to provide tier 3 technical support for the team; Analyzing business processes and services to determine how people, processes, data, communications, and technology can best accomplish requirements, while acting as a technical representative to the stakeholders; Testing, monitoring, and maintaining infrastructure systems and applications for performance bottlenecks, identifying practical solutions, and working with other teams to implement resolutions; Attending and facilitating technical design reviews and technical briefings; Participating in outage incidents, assisting in the identification of root cause and remediation needed to permanently restore service; Interacting and negotiating with vendors, outsourcers, and contractors to secure software products and services; Responding to internal trouble ticket system requests and accurately documenting the path to resolution; Mentoring and training teammates on best-practices, troubleshooting, and automation; Performing other duties as assigned.
