Systems Engineer

About the position

The OCC Solution Center is the 7/24 IT support for Delta's Operations and Customer Center (OCC). This position is onsite only and requires the ability to work rotating schedules to accommodate 24x7x365 support. During training, the position rotates through several shifts, and after training, the shift will be Thu-Sat midnights. Current shifts are from 0500-1700 and 1700-0500.

Responsibilities

• Liaise between OCC Duty Director and IT.
• Collaborate with OCC Business IT team on application releases, troubleshooting, and user reported issues.
• Monitor, maintain, and troubleshoot OCC VDI infrastructure using VMWare and Teradici tools provided.
• Monitor, maintain, and troubleshoot OCC Radio infrastructure coordinating with ATL Radio, Delta Radio Shop and vendor Zetron.
• Maintain and troubleshoot A/V infrastructure provided by Baker Audio, escalating when necessary.
• Entitle, install, maintain, test, and troubleshoot operating systems and software products.
• Configure, install, maintain, test, and troubleshoot hardware systems.
• Complete work orders as assigned.
• Create and monitor network/local print queues for all printers.
• Implement changes to platforms with minimal impact to the business by following established OCC procedures for VDI and physical infrastructures.
• Write, submit, and perform RFCs for OCC Solution Center work as assigned.
• Coordinate external vendor services.

Requirements

• Knowledge of multiple operating systems, systems integration, systems architecture, and programming languages.
• Demonstrated knowledge of the field environment.
• Experience with VMWare and VDI infrastructure.
• Experience with multiple ServiceNow modules including Incident, Change, Asset, and Request.
• Ability to move equipment that weighs up to 30 pounds.
• Enjoy working directly with end users in different positions and with different levels of technical expertise.