Moody's-posted 3 months ago
$86,500 - $125,500/Yr
Full-time
Charlotte, NC
Professional, Scientific, and Technical Services

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

  • Work at the highest systems level to provide expert advice and counsel to users, management, and IT project teams for complex, cross-functional systems.
  • Support the day-to-day business operations for the Windows environment, including hardware, software, Autopilot, Intune, and M365 mobility.
  • Manage end-to-end software deployment operations and create associated operating documentation.
  • Follow standard ITIL processes for Incident, Change, and Problem Management.
  • Collaborate with the Security team to ensure system configurations are compliant with security policies and controls.
  • Support new and existing deployments by analyzing metrics, logs, and system alarms to troubleshoot problems and perform preventative maintenance.
  • Facilitate outage restoration calls to assess application impact, notify business stakeholders, and restore system functionality.
  • Participate in teams across the organization to solve business and technical issues.
  • Collaborate effectively with global and multicultural teams, attending meetings in different time zones as required.
  • Minimum 5 years of experience in the IT industry in a relevant area.
  • Working knowledge and hands-on experience in three or more of the following: Intune, Autopilot, Patch Management, Application Packaging, or Windows Update for Business.
  • Intermediate-level expertise with Windows 10/11 operating systems and configuring Microsoft applications and browsers.
  • Strong communication, collaboration, and presentation skills, with the ability to summarize complex technical issues for both technical and non-technical audiences.
  • Business fluent English is required.
  • Proven ability to manage multiple tasks, prioritize work effectively, and provide end-to-end ownership of incidents and problems in a fast-paced, global environment.
  • Automation skills using PowerShell or Python.
  • Basic understanding of security concepts such as SSL, PKI, IPsec, VPNs, Firewalls, and Proxy.
  • Expertise in compliance policies related to Windows desktop environments.
  • ITIL Certification is highly preferred.
  • Industry certifications in relevant areas are a plus.
  • Medical, dental, vision insurance
  • Parental leave
  • Paid time off
  • 401(k) plan with employee and company contribution opportunities
  • Life, disability, and accident insurance
  • Discounted employee stock purchase plan
  • Tuition reimbursement
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