Let's begin! Systems Engineer - UCC (Meeting/Conference Rooms & Digital Workplace)

Moody's Corporation•Charlotte, NC

14d

About The Position

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. This Systems Engineer – UCC (Meeting/Conference Rooms & Digital Workplace) will p rovide Tier 3 operational support for global UCC and Microsoft 365 collaboration services, ensuring reliability, performance and continuous improvement. Our Digital Workplace Services Operations team is responsible for delivering 24x7 global operational support for unified communications, meeting rooms and collaboration technologies.

Requirements

Strong knowledge of Microsoft Teams Rooms on Android and Windows platforms
Strong knowledge of Microsoft 365 services, including Microsoft Teams, Exchange Online and integrated workloads
Experience with meeting room management platforms such as Teams Admin Center, Teams Rooms Pro Management Portal, Poly Lens and Neat Pulse
Experience supporting Voice services including Teams Phone, telephony integrations, conferencing and call flows
Strong understanding of SaaS-based monitoring and experience tools such as Nexthink
Experience with automation and scripting using PowerShell preferred
Experience with meeting room and video conferencing hardware such as Neat, Poly, Crestron and Cisco preferred
Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency
Bachelor’s degree in Computer Science , Information Technology or related field
Relevant certifications such as Microsoft Certified: Messaging Administrator Associate or Microsoft Certified: Modern Desktop Administrator Associate preferred
ITIL certification preferred

Responsibilities

Provide Tier 3 operational and platform support for Microsoft Teams Rooms on Android and Windows
Support and manage Microsoft 365 collaboration services including Microsoft Teams and Exchange Online
Troubleshoot and resolve incidents and service requests related to unified communications and collaboration services
Participate in major incident and outage management by performing impact analysis and coordinating resolution activities
Manage escalations across support tiers, engineering teams and third-party vendors
Monitor and maintain health and performance of UCC, Voice and Digital Workplace environments
Collaborate with Engineering, Architecture and Project teams to integrate new Microsoft 365, UCC and SaaS tools
Develop and maintain SOPs, knowledge base articles and operational documentation
Provide technical guidance and mentorship to support teams
Implement and validate security, compliance and governance controls
Support meeting room deployments, migrations, upgrades and audits
Conduct operational reviews and audits to identify service gaps and opportunities for optimization