In this role you will be working with a team of experts to ensure minimal downtime of key infrastructure on a company wide scale through innovative solutions. This will include maintaining, upgrading and providing support to our contact center and telecommunications systems. The individual should be able to easily communicate technical concerns and solutions to many different people with varying degrees of technical knowledge, as well as work with individuals in all departments to help solve their technical issues. The individual should also have excellent communication skills interfacing with Penske associates and various vendors.