systems engineer sr; ST- Seattle, WA

Starbucks Coffee Company•Seattle, WA

2d•Hybrid

About The Position

This position contributes to Starbucks success by ensuring the stability of enterprise wide information technology systems and networks by assisting with problem identification and analysis, solution design, solution implementation, problem resolution, and system lifecycle management. This senior level role also carries accountability for deep technical understanding within the domain and has the ability to translate that to design and implementation for complex infrastructure environments. This role also continues to build upon a focus of incident resolution and proactive patching of hardware and software assets within the Global Technology footprint. This role provides an opportunity to consult on solution design and implementation in partnership with other Systems Engineers. An effective Senior Systems Engineer will be able to have expertise in support but toggle into design and implementation execution. Additionally, an effective Senior Systems Engineer will be able to keep up with industry changes in their domain and remain technically current in role.

Requirements

Growing Knowledge of systems engineering and administration.
Ideal candidate would have education and/or equivalent experience in a prior Senior Systems Engineer position
Ability to use knowledge, sound judgment, and resourcefulness to support the design and deployment of globaltechnology solutions
Demonstrates leadership skills to help junior staff excel in role
Building on foundational skills to automate manual processes and growing technical acumen in role
Ability to balance multiple priorities and meet deadlines

Responsibilities

Production Support
End User Support:
Is an escalation point in incident resolution leveraging pre-defined work instructions for issue remediation
Leads investigation of root cause analysis for incidents
Acts as an escalation point for provisioning scripts that require correction and/or consult on fulfillmentmethodologies relevant to the domain
Engage with vendors where needed on complex incidents within the domain
Create and Maintain Systems Documentation:
Updates knowledge base and/or support WIKI articles based on identification of new process (with review bysenior staff)
Troubleshooting, audit, system health queries via custom scripts or performance monitoring software
Provides consult in crafting user guides/job aides and facilities training of the other members of the team
Systems Lifecycle Management:
Assist in scoping, testing and validating the execution on Patching/Updates for OS, Firmware or Softwarecomponents. This could include hardware replacement coordination.
Provides guidance on bug fixes or critical updates that need to be applied urgently and assists incoordination and implementation of such updates
Create, Maintain and Report KPIs
Helps to gather metrics reporting with a guidance from management and/or senior staff
Assists in identifying and prioritizing remediation efforts for recurring issues
Assists in ad-hoc reporting such as trend analysis on recurring incident types
Collaboration with other technical service teams to manage, maintain, and resolve complex IT services
Participates in collaboration with peers to resolve cross-domain infrastructure issues
Technical Service Ownership
Acts as an escalation point on troubleshooting performance issues and outages, and proactive problemidentification and remediation
Solution Design
Enterprise solution definition:
Works on projects that include process components and not just IT systems.
Able to translate business requirements into technology solutions
Ability to influence others to collaborate towards a single design
Solution Implementation:
Resource for implementing agreed upon design in alignment with business or app needs
Ensures documentation of test and contingency plans as needed for implementation
Outlines support and sustainment model for service(s) being implemented
Technical Design:
Includes detailed technical design components needed for implementation
Defines documentation of design in alignment with requirements gathered (this can be everything from anapp flow to physical design...and everything in between)
Identifies new services needed (if necessary) to fulfill design and depict rationale for unique use case, POCfor validation, etc.
Requirements Elicitation
Participates in eliciting & documenting requirements from all stakeholder communities (business & IT)
As necessary, translating into a service catalog design components, financial estimates and schedulesIterative Solution Design/Prototyping:
As requirements may change, support need in alignment with standard design and implementation patterns
As required, initiate POC with vendors on solutions that are spawned based on new needs (business, app ortech stack initiated)
Helps to outline support and sustainment model for service(s) being implemented
Provide guidance on implementation through the lens of Operational Sustainability
Leadership
Receptive and responsive to coaching and guidance from leaders and more experienced engineers. Seeks input andsupport as required. Begins working in an increasingly self-directed manner.
Effective interaction with other Global Technology partners, responding quickly and thoroughly to issues andrequests.
Provides constructive input and perspective to team conversations
Effective in dealing with ambiguity
Senior level experience in negotiating within team, across IT, with business, with 3rd party vendors or systems
Participates in prioritization of requests/initiatives through the use of tracking intake via tool, Kanban method, projectmanager and/or leadership within the team
Portfolio Delivery
Vision/Roadmaps/Release Cycle Management
Begins to contribute to infrastructure, security and/or enterprise strategy and vision
Project Initiation:
Assists in project scoping and resourcing relevant to the domain represented
Aligns with AOP and PMO initiatives and prioritizes work based on scheduled provided
Project Execution:
Helps to guide requirements, design & development, deployment
May participate in compliance and security reviews
System Engineer Specific Competencies for Role
Hardware, Software, OS Implementation and Design:
Capable of independently leading the Install, configure, test and maintenance of operating systems,application software and system management tools
Helps to define work instruction for team to monitor and test application performance for potentialbottlenecks, identify possible solutions, and work with developers to implement those fixes
Senior experience in defining security, backup, and redundancy strategies
Hardware, Software, OS Support and Sustainment:
Senior level management and monitoring of all installed systems and infrastructure pertinent to specifiedrole (e.g. Physical Server, Virtual Servers, Storage, Firmware, Pre-Engineered Systems, OS,Monitoring/App Performance Software, Desktop Hardware/OS, general end user infrastructure front linesupport)
Wherever possible, write and maintain custom scripts to increase system efficiency and lower the humanintervention time on any tasks
Continuous Improvement though Assessing OS and HW Technologies, Releases and Upgrades:
Focuses on staying current on new core and app infrastructure technologies that impact OS and HW design
Begins to invest time in staying current on new OS and HW releases and point updates and understandingon how these could impact or benefit user and/or application/DB performance
Hardware, Software, OS Systems Design and Consult:
Has a senior level comprehension of underlying infrastructure components relative to Server OS/HWperformance and logical design - Server/HW Space Only
Understands dependencies on Desktop, Mobile OS and/or HW design and implementation to meetrequirements

Benefits

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year.
Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.
Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
You will also have access to backup care and DACA reimbursement.
Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies.
This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative.
For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.
If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above.
For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.