SYSTEMS ENGINEER, MACOS

Sony Pictures Entertainment-posted 3 months ago

$76,500 - $120,000/Yr

Mid Level

Remote • Culver City, CA

Motion Picture and Sound Recording Industries

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The Systems Engineer, macOS in the ETS EUS Global Endpoint Engineering group is an active participant and a core member of a team accountable for the management of the global SPE endpoint infrastructure. The Systems Engineer, macOS is an important contributor to the current architecture, planning, and strategy of the global SPE endpoint environment in relation to new technology implementations, core software standards, security-hardened OS build, automated device enrollment, endpoint management, automated software distributions, packaging, scripting and development. The position requires an emphasis on macOS management, complex policy creation, and OS migration lifecycle. Identify and resolve technical issues, plan and develop sound business objectives. Create and enhance business relationships with Sony global IT organizations, clients, business partners and vendors. All job responsibilities must be successfully completed with a minimal amount supervision.

Identify and evaluate OS and application updates to existing technology in accordance with business standards and Corporate global security standards.
Manage global endpoint infrastructure; develop, plan, document, test, train, and implement systems related to macOS software and hardware.
Develop procedures for measuring performance of the existing technology and provide metrics using SPE standard reporting toolsets.
Participate as an Endpoint Engineer SME in the Change Review Council, Change Advisory Board, and Project Management Office.
Evaluate Change and Project requests for impact to endpoint environment.
Identify, resolve and escalate to IT Senior Leadership various business issues as appropriate.
Design and implement global standards for endpoint hardware and operating systems.
Evaluate, plan, create and implement changes to global standards regarding core global toolset, hardware, and OS.
Create support documentation and training materials where appropriate.
Identify new technology and evaluate value to organization by the application of systems analysis techniques and procedures.
Implement & administer global endpoint management toolsets and policy enforcement based on company established practices.
Manage outages, identify root cause, and resolve 3rd level endpoint issues within established service levels.
Partner with application specific support to perform root cause analysis on OS and security hardening issues.
Partner with the business to manage automated OS upgrades.
Design seamless and undetected automated installations to minimize customer workflow interruption.
Provide reports to management regarding technical challenges found within the environment and submit recommendations on possible solutions.

5+ years of experience in an IT infrastructure operational role such as help desk, field support, and 3rd level technical support and/or customer service lead responsibilities.
3+ years of expert experience supporting Apple products with a primary focus on the macOS operating system, patch & upgrade management and automated device enrollment.
2+ years of experience in the development and distribution of automated software deployments.
2+ years of experience administering endpoint management toolsets within a large enterprise.
2+ years of experience as major contributor on mid-size to enterprise-wide projects.
Experience with JAMF command line and self-service management.
Experience and knowledge with endpoint security including Firewalls, Application Control, Host Intrusion Prevention and CIS Level 1 controls.
Experience scoping and building MDM configuration profiles.
Knowledge of Bash Scripting.
Knowledge of VPN solutions.
Knowledge of Jamf Pro API.
Bachelor's degree preferred.
ITIL Foundations certification preferred.

Knowledge of endpoint management procedures including OS hardening guidelines, build processes, user experience improvements, application auditing and license metering.
Industry best practices and standards for securing and managing endpoints.
ITIL and Change Control processes.
Familiarity of standards and trends relative to the endpoint user experience.

Annual incentive and/or comprehensive benefits.

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