Systems Engineer - Level 2 - Endpoint

Cintas • Mason, OH

71d

About The Position

Cintas is currently looking for a Systems Engineer-Level 2-Desktop for the Enterprise Services team within IT. The Systems Engineer Level 2 is responsible for researching advanced technology trends in area(s) of expertise; identifying emerging trends and initiating research projects for team members; designing innovative solutions using new technologies; recommending short-term alternatives when appropriate; creating prototypes and leading initial development and testing through to production; defining enterprise-wide scoped SLAs to ensure requirements are met or exceeded; escalating problems as required based on SLAs; developing client satisfaction and capacity planning metrics; coordinating assessment of emerging technologies typically as the lead subject matter expert; evaluating and recommending new projects or tools for the organization; overseeing cost benefit analysis and presenting options to management teams; assisting in the resolution of support issues escalated by senior operations or development personnel; providing technical expertise across business functions; articulating relationship between business and the data and technology that support the business; identifying opportunities to improve business processes via new technologies; making recommendations and influencing long-term technology strategy and planning for multiple business units; assisting in development of RFPs and responses to new business opportunities; acting as subject matter expert to various project teams; determining dependencies and prerequisites; creating CRFs for assigned tasks and ensuring CRFs are approved in accordance with project timeline; and defining production readiness and transition acceptance criteria and ensuring criteria are completed before new system implementation.

Requirements

• High school diploma required; Bachelor's degree in IT discipline preferred.
• Minimum 8 years of experience in the area of Desktop management.
• Minimum 3 years of experience with design, implementation, configuration, and troubleshooting enterprise computing and cloud technologies such as Azure AD, RMS, and OMS.
• In-depth expertise in Autopilot, Co-management, Conditional Access, device policies, MAM for IOS and Android.
• In-depth understanding in Azure Active Directory and Office 365, Security (LAPS, Bit locker, MBAM, Device Guard, Credential Guard).
• Strong troubleshooting skills on Intune.
• Depth knowledge of AD/GPO/Azure Cloud integration.
• Experience with Windows Hello for Business, Certificate 802.1X.
• Experience in Infrastructure design, architecture setup with Intune.
• Experience to administer, integrate and co-management (Intune-SCCM).
• Experience in Device Management - JAMF and Intune MDM.
• Experience in Microsoft Cloud/Hybrid Cloud Management, onboarding and configuring and transition to cloud.
• In-depth knowledge of scripting languages such as PowerShell, Active Directory group policy, Orchestration, and automation.

Responsibilities

• Research advanced technology trends in area(s) of expertise.
• Identify emerging trends and initiate research projects for team members.
• Design innovative solutions using new technologies.
• Recommend short-term alternatives when appropriate.
• Create prototypes and lead initial development and testing through to production.
• Define enterprise-wide scoped SLAs to ensure requirements are met or exceeded.
• Escalate problems as required based on SLAs.
• Develop client satisfaction and capacity planning metrics.
• Coordinate assessment of emerging technologies as the lead subject matter expert.
• Evaluate and recommend new projects or tools for the organization.
• Oversee cost benefit analysis and present options to management teams.
• Assist in the resolution of support issues escalated by senior operations or development personnel.
• Provide technical expertise across business functions.
• Articulate relationship between business and the data and technology that support the business.
• Identify opportunities to improve business processes via new technologies.
• Make recommendations and influence long-term technology strategy and planning for multiple business units.
• Assist in development of RFPs and responses to new business opportunities.
• Act as subject matter expert to various project teams.
• Determine dependencies and prerequisites.
• Create CRFs for assigned tasks and ensure CRFs are approved in accordance with project timeline.
• Define production readiness and transition acceptance criteria and ensure criteria are completed before new system implementation.

Benefits

• Comprehensive and competitive medical, dental and vision benefits.
• Flexibility with four different medical plan options; one plan is offered at zero cost.
• Competitive Pay.
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP).
• Disability, Life and AD&D Insurance, 100% Company Paid.
• Paid Time Off and Holidays.
• Skills Development, Training and Career Advancement Opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Personal and Laundry Services
• Education Level: Bachelor's degree