Systems Engineer (IT@JH Research IT Solutions)

Johns Hopkins • Baltimore, MD

84d • $73,300 - $128,300 • Remote

About The Position

IT@JH Research IT Solutions is seeking a Systems Engineer who is responsible for supporting researchers across Johns Hopkins University. This role involves managing Azure subscriptions and AWS accounts, as well as providing assistance with High Performance Computing (HPC) (Linux), secure storage devices and virtual desktop environments (Windows). In addition to offering support, the position is responsible for deploying various Cloud based services and collaborating with other IT@JH teams and customers to gather requirements that align with customer needs. A key responsibility includes ensuring that all solutions are secure and compliant with NIST SP 800-171 standards, when applicable, thereby contributing to the integrity and security of research initiatives within the institution. The nature of work assignments is ticket-based, as well as project based. Expectations will be set by management with weekly check-ins with the technical team/architect to review progress and challenges to task completion. Once the employee is fully onboarded, technical tasks will mostly be completed independently.

Requirements

• Bachelor's degree.
• Four years related experience.
• Extensive working experience with Cloud technologies, specifically Microsoft Azure and Amazon Web Services (AWS).
• Proficiency in both Windows and Linux operating systems.
• Demonstrated ability to gather project requirements and design secure project solutions that align with IT@JH standards.

Nice To Haves

• Proven experience working in multi-layered, complex organizations, demonstrating the ability to navigate organizational structures and collaborate effectively across diverse teams and departments.
• Possess the flexibility and willingness to attend infrequent team meetings in Baltimore, MD, as needed to facilitate collaboration and communication among team members.

Responsibilities

• Develop solutions based on extensive technical knowledge, skills and experience; influence clients towards innovative/integrated solutions.
• Responsible for full life cycle of medium to large sized complex projects; strong technical skills; strong ability to understand complex business processes.
• Design complex business, clinical, education, or infrastructure solutions by meeting with customers to observe and understand current processes and the issues related to those processes.
• Provide written documentation and diagrams of findings to share with the client and other IT colleagues.
• Select infrastructure applications that reside between end user applications and hardware operating systems by working with vendors, customers, and other sources.
• Develop new methods to improve service processes, performance, and functionality by examining existing systems management tools and processes.
• Research, recommend, and implement new technologies based on the value to the institutions.
• Install and configure complex server hardware and operating systems by following technical documentation.
• Evaluate, implement, and manage appropriate complex software and hardware solutions by using best practices for the environment.
• Provide complex server level administration (manage HW/SW, maintenance, upgrades and patches, account maintenance, backups and recoveries and assist users).
• Monitor and tune the system by following documentation and procedures to achieve optimum performance levels.
• Generate and maintain complex periodic and ongoing system specific reports by using appropriate tools to assess system performance, integrity and capacity.
• Implement changes while adhering to the change management policies and procedures in order to deliver a successful solution to the customer.
• Communicate to all parties the nature, significance, and risk factors.
• Participate in scheduled project team meetings by attending all meetings to provide input to the project team.

Benefits

• 401k
• health_insurance
• dental_insurance
• vision_insurance
• life_insurance
• paid_holidays
• paid_volunteer_time
• tuition_reimbursement
• flexible_scheduling
• professional_development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: Bachelor's degree