Systems Engineer III

BioBridge Global•San Antonio, TX

About The Position

BioBridge Global is a San Antonio-based nonprofit, that integrates donor-to-patient services to enable the future of biotherapeutic solutions, including blood, tissue, and advanced therapies. Through our subsidiaries – South Texas Blood & Tissue, QualTex Laboratories and GenCure – we provide products and services in blood resource management, cellular therapy manufacturing, donated umbilical cord blood and human tissue, as well as testing of blood, plasma, tissue, and cellular products for clients in the United States and international markets. We also support the development advanced therapies by providing access to starting materials, testing services, biomanufacturing of cell and cell-based biologics and clinical trials support. We at BioBridge Global have been committed to saving and enhancing lives through the healing power of human cells and tissue for over 50 years. If you share our passion, join our team! BioBridge Global (BBG) is a non-profit company that oversees and supports South Texas Blood & Tissue Center (STBTC), QualTex Laboratories, GenCure, and The Blood and Tissue Center Foundation. For over 40 years, our team of dedicated professionals has made life-saving connections. Our diverse services bridge critical medical industry needs with innovative solutions. General Summary Responsible for the implementation, maintenance and support of BioBridge Global and its subsidiaries’ systems. The Systems Engineer III designs, implements, troubleshoots, analyzes and maintains the IT Infrastructure of internal and external customer environments; including network connectivity and utilization, Windows server administration, virtualization, performance tuning, backup and restore. The Systems Engineer III identifies, researches, and resolves technical problems. The Systems Engineer III will act in conjunction with other ITS team members to design and maintain the systems architecture. Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE). Support, communicate and reinforce the mission and vision of the enterprise. Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes. It is essential that the incumbent have a valid driver's license and be at least 18 years old with a good driving record to meet organization driving standards.

Requirements

Requires a high school diploma or general equivalency diploma. Related formal training preferred.
Requires seven or more years of IT experience.
Requires Extensive Active Directory and Virtualization Design skills.
Requires experience with VMWare ESXi 6 or greater.
Requires experience working with Windows 2003‐2018, VMware, Citrix, SBS Server, various backup technologies (Rubrik).
Requires experience of Networking including TCP/IP, Switching, VLAN’s Routing and wireless.
Must obtain a working knowledge of regulatory/quality requirements and perform within all Standard Operating Procedures (SOPs) and policies.
Must have extensive knowledge of Microsoft operating systems, Microsoft Server 2003 and above, Clustering technologies, Active Directory design, Server Virtualization (VMware) File Virtualization, SAN design, High Availability, SCCM, SCOM.
Must possess strong organizational, customer service, and troubleshooting skills.
Must have excellent project management skills.
Must be capable of operating motor vehicles in all types of weather conditions.
Must have excellent written and oral communication skills.
Must have strong documentation skills.
Must be able to document work following best practices.
Must be able to keep information confidential.
Must be neat in appearance and well groomed.
Must be professional, detail oriented, self‐motivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently.
Must have the ability to implement, maintain, repair, and perform systems performance monitoring procedures.
Knowledge of MS 365, internet browsers, LAN/WAN networking, enterprise WiFi, VMWare, storage technologies
Expert knowledge of PowerShell
Ability to configure, install, and maintain hardware and software for VMWare environment, Windows 10 desktops/laptops, and peripherals.

Responsibilities

Perform capacity and resource planning, assess risks with recommendations, design and implement VMware server environments.
Plan and execute Infrastructure upgrades and migration projects with existing hardware and/or software.
Proactively anticipate, prevent and eliminate data center problems and risks by identifying and creating efficient fixes for any security risks, patches/vulnerabilities, etc.
Provide Infrastructure services in all areas needed: storage networking, Operating System, network security, directory services, server virtualization using system backup and restore, system and network monitoring, application installation and configuration
Standard system administration duties including server install, System/Application install and patch management, Windows problem determination and resolution, log analysis, etc.
Participate in after‐hours upgrades, troubleshooting, and/or on‐call availability as needed.
Work closely with a collaborative team, other IT staff, including networking, security, and data center operation teams, to facilitate effective issue resolution.
Originate specifications, control documents, verification and validation plans, procedures, reports, and other documentation in support of design and development activities.
Perform root cause analysis on complex issues in client environments to identify root causes and identify resolution plans.
Review system implementation and performance as to implement system enhancements if needed.
Develop standardized deployment documentation where necessary to document build standards.
Must be able to mentor and teach other members of ITS as necessary.
Perform and assume duties and responsibilities of others as assigned by departmental management.
Performs other duties as assigned.