Systems Engineer III

QED National•Raleigh, NC

40d•Remote

About The Position

We are seeking a Systems Engineer III specializing in Video Conferencing and Video Streaming solutions to support a high-visibility federal technology program. The ideal candidate is a technical subject matter expert with strong project management, system design, and troubleshooting skills across enterprise-level unified communications environments. This role will focus on designing, configuring, and supporting high-definition video conferencing systems, streaming solutions, and related network infrastructure. You will collaborate with cross-functional teams, vendors, and end users to ensure seamless video and audio experiences across a distributed enterprise network.

Requirements

8-12 years of relevant experience in video conferencing, streaming, and unified communications engineering.
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
Four (4) additional years of experience may be substituted in lieu of a degree.
Proven expertise in Cisco Collaboration technologies (CUCM, CMS, VCS, TMS) and Zoom Rooms.
Strong understanding of IP networking, including VLANs, multicast, routing, and QoS.
Hands-on experience with video/audio troubleshooting, system configuration, and integration.
Excellent communication, documentation, and problem-solving skills.
Ability to work independently, manage multiple priorities, and meet project timelines.

Nice To Haves

Cisco certifications (e.g., CCNP Collaboration, CCNA Video, or equivalent).
Experience with Cisco ISE, Prime Infrastructure, and API integration.
Familiarity with Netscaler, multicast routing, and network security policies.

Responsibilities

Design and implement complex video conferencing and streaming solutions aligned with customer requirements.
Configure and maintain Cisco VCS Control and Expressway, CUCM, CMS, and Zoom Rooms.
Provide advanced troubleshooting for video and audio streaming issues, network routing (VLANs, multicast, IGMP), and connectivity.
Support Telepresence Management Suite (TMS) administration and VCS/Zoom API Connector integration.
Manage configuration, installation, and system updates for video infrastructure and endpoints.
Collaborate with vendors and field personnel for escalations and maintenance activities.
Assist with Change Requests, MACD (Moves, Adds, Changes, Deletes), and system upgrades.
Support network engineering components related to Cisco ISE, Prime Infrastructure, and Layer 2/3 connectivity.
Maintain accurate inventory and documentation of all video conferencing equipment and configurations.
Evaluate and integrate emerging technologies to enhance performance and reliability.