Systems Engineer III

InterDev-posted about 24 hours ago

Full-time • Mid Level

Onsite • Alpharetta, GA

51-100 employees

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The Systems Engineer III is responsible for the design, implementation and integrity of internal systems, including customer-facing hosted and cloud environments, technical assistance to team members and government clients, planning and executing client projects, directly handling high priority and/or complex service requests, oversight of general systems and network maintenance, server and infrastructure upgrades and expansions, systems and network troubleshooting, firewall deployments rules and policies. As our ideal candidate, you possess excellent analytical and communication skills, demonstrate advanced levels of knowledge, skills, and abilities in all disciplines of networking, and regularly deploy the highest level of quality technical support. You will be able to produce technical documentation including knowledge base articles, best practices, procedures, and system maintenance; work effectively in a team environment; and act as an individual contributor within the team as well as enjoy taking a hands-on approach to your work. We have a compassionate and fun-loving culture and seek employees who thrive under those conditions and promote those values.

Provide IT support relating to issues with the internal systems and network infrastructure.
Administration of support services (including applications deployment, defining, and establishing group policies, Active Directory, server optimization) for Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, and Microsoft Office Suite 365.
Lead and perform Microsoft Office 365 migrations.
Administration of support services for virtualization technologies including VMware ESXi, Hyper-V, and windows server optimization.
Design and perform implementations at the network level: WAN and LAN connectivity, routers, firewalls, wireless VLAN routing and switching, and firewall security.
Design and perform administration of hosted and cloud solutions for customers utilizing technologies that meet their requirements.
Timely and effective administration and maintenance of remote access solutions including VPN, terminal services, updates to agent scripts, responding to alerts, monitoring dashboard, and periodic system reviews.
Produce documentation in an accurate and timely manner for system maintenance, network architecture, and best practices for all computer systems and network infrastructure.
Timely and effective communication with customers including incident progress statuses and updates and notifications of impending changes or planned outages.
Provide and deliver exceptional customer service to ensure complete customer satisfaction.
Ability to work as a key member in a team environment and be able to communicate in a timely and effective manner.
Apply good judgement and escalate service or project issues in a timely manner.
Regularly review IT industry publications and online materials to remain up to date with current and emerging technologies.
Install workstations and printers on the LAN according to schedule or as requested.
Perform remote maintenance and support after hours on a rotating schedule when required.
Download and test new versions of client software for workstations to make recommendations based on findings.
Participate in team meetings, providing input and suggestions.
Suggest training ideas for users based on interactions from resolving support requests.
Ensure efficient and economical utilization of equipment and resources. Provide for safekeeping of equipment and supplies.
Assist in moving PC equipment to different locations.
Perform workstation-related setups.

Interpersonal skills: telephony skills, communication skills, active listening, and customer care.
Highly skilled and expert proficiency level of diagnostic capabilities.
Excellent judgement to escalate service or project issues in a timely and effective manner.
Ability to multi-task and adapt to change.
Ability to match resources to technical issues appropriately.
Understanding of support tools, techniques, and how technology is applied to provide IT services.
Self-motivated with the ability to work in a fast-moving, customer support environment.
Display a positive attitude towards complex challenges and problems as well as routine maintenance and administration tasks.
Comfortable with communicating with all levels of management, business, and technical users.
Demonstrated ability to exercise judgement and work independently or as a member of a team.
Ability to adapt to changes in work priorities while managing expectations and completing demands in a delivery-driven environment.
Ability to develop workable implementation plans.
Ability to work indiscriminately with various individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Bachelor’s degree in Information Technology or a closely related field is preferred.
7+ years of experience working in an internal system support environment with an emphasis on networking and system architecture design and implementation.
Candidate must successfully complete background screening and drug screening upon acceptance of position.

Telecom experience a plus.
Professional IT certifications such as MCP, MCSA, MCSE, VCA, VCP, CCNA, and CCNP preferred.

We offer comprehensive benefits which include 401(k) with employer contributions, health, disability, and life insurance.
We support our team members’ professional development with company funded continuing education programs, employee incentives, and hands-on experience in a wide variety of configurations, systems, and application environments.

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