Systems Engineer III

Reed Technology • Alpharetta, GA

61d

About The Position

As Systems Engineer III, you will be responsible for leading incident resolution efforts, ensuring the stability and performance of our systems, and continuously improving service management processes. You will play a key role in incident management, root cause analysis, and post-incident reviews, while collaborating with cross-functional teams to maintain high service levels. The ideal candidate will have extensive experience in IT operations, systems engineering, and service management, with a strong focus on minimizing downtime and optimizing operational efficiency. This position requires experience in ITIL processes, incident management, systems administration, and cloud environments. The role also involves mentoring junior engineers, driving automation initiatives, and providing leadership in service delivery. If you are a proactive, problem-solving professional with a passion for improving systems and services, we invite you to apply.

Requirements

• Experience with ITSM tools (e.g., ServiceNow, BMC Remedy, etc.).
• Expertise in incident management processes, problem management, root cause analysis, and post-incident reviews.
• Proficient in systems administration, server architecture, and cloud environments (AWS, Azure, GCP).
• Hands-on experience with monitoring tools (e.g., Nagios, Prometheus, New Relic) and alerting systems.
• Solid understanding of networking, security, and infrastructure concepts.
• Scripting and automation skills (e.g., Python, Bash, PowerShell).

Nice To Haves

• ITIL Foundation or advanced certifications (preferred).
• Relevant certifications in cloud platforms (AWS, Azure, etc.) and systems engineering (Linux/Windows) are a plus.

Responsibilities

• Serve as a point of escalation for complex incidents, ensuring timely resolution and proper communication with stakeholders.
• Conduct thorough post-incident reviews to identify root causes, document findings, and implement corrective actions to prevent recurrence.
• Maintain and improve incident management workflows, ensuring alignment with ITIL best practices.
• Monitor incident trends, proactively identifying potential issues and taking preventive measures.
• Oversee the operational effectiveness of service management tools, ensuring they support efficient incident, problem, and change management processes.
• Collaborate with service owners and business stakeholders to ensure SLAs and KPIs are met and continuously optimized.
• Develop and enforce best practices for service management processes, ensuring adherence to ITIL standards.
• Contribute to service improvement initiatives and optimization efforts across the service management lifecycle.
• Design, implement, and manage scalable systems and infrastructure to support critical business services and applications.
• Perform proactive system monitoring, health checks, and capacity planning to ensure optimal performance.
• Troubleshoot and resolve complex technical issues related to systems, applications, and network infrastructure.
• Provide on-call support for critical incidents outside of regular working hours, as required.
• Keep up to date with industry trends and emerging technologies to enhance service management and incident response practices.
• Identify automation opportunities within service management and systems engineering to streamline processes, reduce response times, and eliminate manual steps.
• Develop and maintain automation scripts or tools for incident resolution, data collection, and reporting, allowing for faster response times and increased productivity.
• Evaluate and implement automation platforms (e.g., Ansible, Puppet, Chef, or custom scripts) to improve workflows and reduce operational overhead

Benefits

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees