Systems Engineer II

Bose-posted 12 months ago
Bloomfield Hills, MI
5,001-10,000 employees
Furniture, Home Furnishings, Electronics, and Appliance Retailers
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This position is primarily responsible for technical support in Bloomfield Hills, MI office. The scope of responsibility includes the support, installation, and troubleshooting of all desktop/laptop-related computers, software installations, office printers, and basic networking and server support.

  • Responsible for installing and troubleshooting software on desktops and laptops.
  • Responsible for troubleshooting IT Infrastructure services (Network, Servers, WIFI, etc.)
  • Responsible for requesting quotes and assisting procurement with purchasing IT assets.
  • Responsible for managing local IT services and hardware and conference room technology (Laptops, licenses, inventory etc.)
  • Responsible for understanding and adhering to corporate-related standards.
  • Demonstrate and ensure a strong customer service commitment within the organization.
  • Collaborates with the IT Global Operations department and corporate IT services to restore services and/or identify problems.
  • Attends daily standup meeting to ensure delivery is progressing to schedule.
  • Manages Quality of local technical solutions.
  • Adheres to and implements best practices to streamline the deployment and maintenance of technical solutions.
  • Validates technical changes prior to local implementation.
  • Operating Systems, Microsoft Windows, MAC/IOS, Linux, Microsoft Office, desktop, and mobile device troubleshooting.
  • Microsoft Office 365, Exchange Online, Teams, OneDrive, SharePoint Online, Intune, Azure AD
  • Systems Administration: Knowledge of Microsoft Windows Server Platforms as well as Active Directory and Group Policies.
  • Information Security solutions for endpoint threat management such as EDR and DLP agents
  • Identity and Access Management: Active Directory, Azure AD, SailPoint, Group Policy.
  • Management Tools, Microsoft SCCM, Autopilot and JAMF
  • Information security and automation mindset
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