Systems Engineer II

Nevada System of Higher Education•Skokie, IL

1d•$42 - $65•Hybrid

About The Position

The Systems Engineer II’s role is to ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions. This is achieved through leading the research, design, build, configuration, testing, deploying, analyzing, administering, and maintaining/supporting environments and hardware, infrastructure and software platforms, and software technology components to meet current and future business needs for their specific technology portfolio. The Systems Engineer III will apply proven advanced communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments. The Systems Engineer II leads the implementation and design of hardware and software platforms and solutions, developing designs to address business requirements, ensuring system scalability, security, performance and reliability relying on extensive experience and judgment to plan and accomplish goals across technology disciplines. The Systems Engineer II typically works on the most complex projects and is expected to design highly optimal systems and processes as a result of broader and deeper experience. The Systems Engineer II possesses the advanced ability to analyze and troubleshoot issues independently as well as lead and mentor other team members within the Systems Engineering domain as well as individuals from other disciplines in the delivery of technology. This position provides consultation on complex projects and is considered to be the top-level contributor/specialist on assorted technical systems. The Systems Engineer III has the initiative to develop and implement plans to improve systems and processes, demonstrating expertise in a variety of technology concepts, practices, and procedures. The Systems Engineer II leads and directs the delivery of technical work of others within their own team and across other teams, possessing advanced critical thinking skills, initiative as well as a wide degree of creativity and latitude.

Requirements

Bachelor’s degree (technology, computer science, information systems, engineering) OR equivalent work experience and applicable to the role related to the role’s specific technology portfolio.
Eight (8) or more years of experience of related experience in IT Systems, Platform Engineering or Technical Engineering related to the role’s specific technology portfolio.
Previous healthcare experience.
Previous experience with System IT Systems, Platform Engineering or Technical Engineering.
Acquired training or certification related to the role’s specific technology portfolio.
Previous experience developing and contributing to a comprehensive, enterprise technology strategy.
Demonstrated experience instructing, mentoring, or developing junior team members.
Strong verbal, written and presentation communication skills essential.
Solid understanding of information processing fundamentals and best practices.
Personal and ethical accountability
Demonstrated analytical and critical thinking for problem solving / issue resolution.
A lean towards curiosity, out of the box thinking and innovative.
Assist manager with work assignments, monitor team ServiceNow queue and participate in the annual performance reviews.
Supports other Engineers in project management, planning and estimating, reporting, scheduling, and workflow
Excellent software troubleshooting experience.
Excellent understanding of the organization’s goals and objectives.
Knowledge of applicable data privacy practices and laws.
Knowledge of compliance standards, e.g., PCI, HIPAA
Ability to interact with a variety of business partners, vendors, and users while communicating effectively in user friendly language (both written and verbal).
Microsoft Office Suite of Products.

Nice To Haves

Knowledge of AI (Artificial Intelligence) technologies and models.
Knowledge of Cloud Computing and Platforms (e.g., Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP), etc.)
Knowledge of SaaS and Hosting platforms.
Knowledge of Automation technologies.

Responsibilities

Leads efforts related to the on-going maintenance, expansion or upgrade of Endeavor Health’s software, platforms, infrastructure and devices within Endeavor Health.
Collaborates with other Systems Engineers and Architects to ensure that modified hardware and software interacts appropriately across infrastructure and platforms; performance and data conversion impacts are considered; environments are developed and maintained, and other areas of impact are addressed and meet business function and performance requirements.
Leverages knowledges across multiple technology domains to execute initiatives.
Oversees, plans and reviews the technical efforts to research, design, plan and maintain new or existing hardware, infrastructure and software platforms, and software technology components.
Utilizes advanced systems, scripting and developer skills to develop methodologies to implement, integrate, and maintain new and emerging enterprise-wide systems hardware / software technology components. The role also creates, reviews, and ensures updates are made to the configuration management plan. This includes monitoring and controlling the performance and status of technology components and providing technology component support and expert problem resolution.
Formulates, defines and designs solutions’ scope and objectives based on user needs. An expert in analyzing and troubleshooting issues as well as coaching and mentoring own team members as well as individuals from other disciplines in the delivery of technology.
Oversees and drives collaboration of complex, hardware and software technology component analysis, and evaluation on resource requirements necessary to maintain/expand service levels or tune hardware and software infrastructure components for optimum performance.
Leads and directs the delivery of technical work of others within their own team and across other teams, possessing advanced critical thinking skills, initiative as well as a wide degree of creativity and latitude.
Leads efforts related to the installation of new software releases and system upgrades, evaluates and installs patches, and resolves software related problems. Patching is inclusive of assessing security patches based on criticality and enterprise impact.
Manages, troubleshoots and resolves alerts and tickets of the highest complexity in nature. Identifies tickets/incidents that need to be escalated to senior leadership and coordinates resolution.
Leads the development of hardware break/fix resolution while working with associated vendors.
Performs On-call rotational duties by providing off hour support to supported platforms, software and infrastructure through response to inquiries, reported issues and problems from the End User Community as well as items escalated through system monitoring tooling and other IT Engineering and Application Teams requiring advanced critical thinking skills and creative troubleshooting techniques.
Leads efforts on maintaining operational security through reporting and communication of security breaches or concerns as well as deriving the security remediation tasks necessary for their appropriate technology. Takes part in technical forensic investigation of security events.
Keeps current on all systems, software and related technology for their position that is used at Endeavor Health.
Performs other duties as assigned.