Systems Engineer II Telecom

Northbay•Fairfield, CA

About The Position

At NorthBay Health, the Systems Engineer II, Telecom, is responsible for managing and maintaining assigned systems in a 24x7 high availability environment. The Systems Engineer II - Telecom will provide advanced level implementation, support and maintenance for all aspects of distributed IP telecommunication infrastructure including hardware, software, virtualization platforms, associated networking components and telecommunications carrier services. The ideal candidate will have experience in designing and supporting Cisco voice systems with an understanding of underlying infrastructure components and their configuration. This position interacts with all levels of the organization’s administrative and medical/clinical staff and works with the organization’s Technical, Operational and Applications support staff to meet cross discipline organizational objectives. This position understands the role of the telecommunications systems and how they relate to overall organizational effectiveness in meeting the needs of our customers.

Responsibilities

Performs daily system administration of all supported IP Telephony systems including security administration, patching, capacity planning, resource monitoring, performance analysis & tuning and other standard operations required for optimum performance, availability and general system health.
Maintains the organization’s Call Routing Dial Plan.
Installs new systems and performs upgrades to existing applications, while maintaining current operating system releases and patches in coordination with application, operations personnel and vendor recommendations.
Provides technical support and training for customers and co-workers to meet department and corporate goals.
Plans, maintains and follows recovery procedures as warranted including disaster recovery planning and testing.
Maintains systems at optimum performance capabilities ensuring maximum availability based on operating conditions.
Executes complex technical projects including system selections, implementations, upgrades and process improvements.
Functions as escalated support for IP Telephony and associated technical issues, collaborating with other members of the Technical organization and outside resources as required to resolve very complex problems.
Plans for and coordinates installation and abatement of physical infrastructure (UC/Data) cabling to meet organizational needs and as requested.
Periodically reviews telecommunications related cable plant and maintains relevant current documentation of UC systems (e.g. capacity, utilization, trunk assignment, etc.)
Performs analysis of reported operational problems reported by customers and develops reasonable, cost-effective technology-based solutions to address or improve reported problems.
Performs capacity planning, performance analysis and tuning, user and security administration of assigned IT and communications systems.
Plan and coordinate office moves, adds and changes of voice and data equipment with interdepartmental staff, IT staff and vendors.
Administers the Cisco UC IP Communications application/server suite.
Performs user account maintenance, IP voice device build, maintenance and troubleshooting.
Installs and cross connects analog twisted pair-based telephone lines as needed to support legacy and specialized applications.
Is familiar with and can perform standard terminations of appropriate cabling in type66/110 blocks, RJ11/45 jacks, modular keystone jacks and other associated communications products.
Ensures a team approach to all aspects of responsibilities including change management, problem resolution and standards development and planning.
Collaborates with all team members to develop solutions and processes to address current operational issues as well as future technology requirements.
Collaborate with team members and provide support to ensure backup personnel have adequate training and access.
Maintain SLAs for all assigned organizational applications/products.
Maintains all related support documentation including industry best practice standard documentation such as configuration documentation, IP Telephony system schematics, implementation plans and instructional material.
Reviews problem trends and performs necessary analysis to identify short- and long-term solutions to prevent recurring problems.
Conducts root cause analysis for IPT infrastructure-related incidents, & demonstrates expertise in problem solving, working with other members of IT and supported business partners.
Monitors and regularly reports to IP Telephony team and leadership on assigned system performance.
Develops performance monitoring, general system administration and troubleshooting checklists tools for Level 1 and 2 support personnel to continually expand their knowledge base and capabilities.
Develops, documents, executes and maintains policies and procedures appropriate to ensure system and organizational goals including regulatory and contract compliance.
Designs high availability and DR infrastructure in conjunction with other IT Staff, to meet availability requirements defined by business units.
Recommends changes to resource utilization to improve & optimize efficiency, & identifies cost-effective opportunities for technology refresh.
Manages software subscriptions for assigned systems and reports on current and projected costs.
Creates and implement project plans, ensure adherence to project timelines, perform project risk assessment and develop contingency risk plans.
Performs troubleshooting on corporate owned cellular devices (Android/iOS), pagers, IP voice end user devices and other devices as adopted by the organization.
Acts as a technology owner for assigned infrastructure systems.
Performs other duties as assigned.