Systems Engineer I

About the position

Space Coast Credit Union (SCCU), the 3rd largest credit union in Florida, is looking for a Systems Engineer I to join our ONESCCU team at our Melbourne Headquarters or Miramar Operations Center locations! SCCU has been in business for over 70 years, has over 8 billion dollars in assets and WE ARE GROWING! Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities. This is a contract to hire position.

Responsibilities

• Responds to end user trouble calls to resolve routine application software problems or assist with hardware issues remotely when possible.
• Routes calls as needs for more non-routine questions.
• Tracks tickets in an incident management system to properly identify problem and resolution for a shared knowledge base or escalate and assign as needed for higher level support.
• Administers and manages the Space Coast Credit Union virtual and physical server environment, storage and related infrastructure.
• Ensures the systems are functioning at optimal levels, including monitoring of the systems hardware and storage platform.
• Manages the allocation of the physical space.
• Functions as first tier escalation point for Core system problems, issues, and questions that affect all credit union functionality.
• Provides guidance to other system administrators as needed.
• Maintains daily, monthly, quarterly and year end Core system jobs and job schedules making modifications as required for business purposes and to improve operational efficiency.
• Plans ahead for necessary hardware or software upgrades to support system growth.
• Actively participates in the development and testing activities involved with supported applications and systems.
• Generates Core system reports and files for user departments and IT Management as requested.
• Installs, configures, maintains, and upgrades server operating systems and applications.
• Recognizes and troubleshoots problems with server hardware and applications software.
• Establishes and maintains system documentation, standards and procedures.

Requirements

• 3 to 5 years prior experience as a systems engineer or in a related position.
• A 4 year college degree in Information Systems, Computer Engineering or a related academic area or equivalent experience is required.
• In-depth knowledge of bank operations and financial institution core systems.

Nice-to-haves

• Strong experience with Oracle PL and SQL.
• High level of familiarity with DNA authorizations / permissions.
• Familiarization with relationship Pricing, Deposit, and Loan account setup / maintenance.
• Shell scripting preferred.
• Understanding with Consumer Communications Management (CCM).
• Troubleshooting skills.

Benefits

• ONESCCU annual bonus available!
• Hybrid Work Options - Work from home up to 3 days a week.
• Flexible Schedule options!
• Medical, Dental, & Vision Insurance.
• HSA (Health Savings Account) with SCCU matching contribution.
• SCCU Paid Long Term and Short Term Disability coverage.
• SCCU Paid Term Life Insurance.
• Employee Assistance Program (EAP).
• Paid Time Off.
• 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions.
• Tuition Reimbursement Program.
• Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc. / GAP coverage at half price.
• Fixed low rate credit card- 5.99%, if approved.
• FREE Identify Theft Protection!
• No fee SCCU accounts.