Systems Engineer I

Cox Enterprises • Atlanta, GA

1d • Hybrid

About The Position

The System Engineer I at Cox Automotive is responsible for troubleshooting and supporting applications across the Cox Automotive portfolio, including sites such as Manheim.com, OVE.com, and Simulcast, as well as applications like Title Vault, Offer Management, Central Dispatch, Sale Setup Tool, and Seller Dashboard among others. The System Engineer I provides technical resolution for application issues, assists in identifying and reporting defects that may later translate into business requirements, and offers advice and guidance while monitoring emerging technologies.

Requirements

• Bachelor’s degree in (list any requirements of discipline here). The right candidate could also have a different combination, such as 4 years’ experience in a related field.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
• 3+ years of service and support experience.
• Strong problem-solving and communication skills, with the ability to manage relationships while consistently delivering high-quality results.
• Demonstrate initiative, customer focus, and ability to work effectively in a team environment.
• Ability to independently prioritize and manage daily workload.
• Availability for on-call rotations in a 24/7 online business environment.
• Ability to work under pressure with time constraints and adapt to frequent changes in tasks or responsibilities.

Nice To Haves

• A+ and/or Network+ certifications preferred.
• Understanding of cloud technologies, AWS, Azure, etc.
• Intermediate to advanced SQL skills.

Responsibilities

• Provide ongoing support, monitoring, and maintenance of deployed products.
• Manage incidents, tasks, and problems using ServiceNow as the ITSM platform.
• Troubleshoot and resolve application issues escalated to the support team.
• Perform application support using log analysis and search techniques with tools such as Splunk and SQL.
• Analyze support issues to identify system gaps, process inefficiencies, or business impacts.
• Escalate complex issues to Senior System Engineers and/or development teams as needed, and log defects and problems in ServiceNow.
• Maintain a working knowledge of key Cox Automotive platforms, applications, customers, and business units.
• Collaborate closely with application development teams to ensure timely and effective delivery of system fixes.
• Actively participate in the engineering community by staying current with emerging technologies and best practices, and sharing insights across the organization.
• Embrace AI for day-to-day tasks, including automation, research, and troubleshooting through agents and AI-powered tools.
• Document solutions and maintain the team knowledge base.
• Respond to critical tickets with a strong sense of urgency.
• Provide timely updates and keep users informed of progress, resolutions, and decisions.
• Volunteer to assist and support team members when needed.
• Remain current with industry trends and changes.
• Apply appropriate technical processes to meet business needs effectively.

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level