Systems Engineer I

ISG Technology•Overland Park, KS

just now

About The Position

About ISG Technology At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the Success As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN’s Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes! Job Summary: Responsible for the completion of service tickets and support of infrastructure systems for the Data Center Services team. The Systems Engineer I will provide broad technical expertise across all disciplines mentioned. Daily work will primarily focus on customer backup/restore and virtual infrastructure support. Additional work will include assisting senior engineers with projects related to backup services and virtual/physical infrastructure. The role requires a comfort level of communicating professionally across different internal and external organization levels. Primary working relationships with the Sales, Service Delivery, and other groups within ISG, as well as interacting directly with ISG customers. This role also has working relationships with vendors that ISG partners with, to ensure that the team stays current with new vendor technologies and capabilities. What you bring to the position: You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor. You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.”

Requirements

Bachelor’s Degree, or Associate’s Degree with equivalent experience required.
Minimum of 2-4 years of experience working with systems environments required.
Experience working with standard sales methodologies and supporting tools and applications required.
Implements and maintains systems environments.
Hold and maintain a valid driver’s license; driving record must meet the criteria of ISG’s insurance carrier for acceptance of coverage.
Competency in the following technologies: Virtualization Server/compute Storage Backup and Replication / BC/DR Microsoft Stack Security

Responsibilities

Assigned Projects / Tickets
Vendor Certifications
Utilization and Billable Hours
Ability to create and implement detailed action plans.
Complete ConnectWise data entry in an accurate and timely fashion.
Work both independently and as a member of a team for project execution.
Collaborate with Senior Systems Engineers and Lead Systems Engineers to provide solutions to challenging problems.
Participate in team training programs in order to maintain standards of the team.
Participate in rotation of after hours on call support.
Ability to communicate and present objectives verbally and in writing to a variety of audiences.
Ability to work independently in a self-directed manner and collaboratively as a team leader or member.
Support the company by completing other job duties as assigned.
Successfully execute implementation projects for all sizes of ISG customers.
Provide technical expertise across a broad range of solutions and products.
Provide pre-sales technical support to pre-sales team as needed.
Provide technical guidance on scopes of work as needed, create/present project handoff technical documentation and create/maintain client documentation.
Ability to manage and prioritize complex, changing workloads in a challenging technical environment.
Provide break/fix support to ISG customers.
Attend client opportunity meetings as a technical engineer.
Develop and maintain positive relationships with vendors and keep current on technology products.
Travel to client sites and/or data center sites may be required, approximately 50%.