Systems Engineer I - Unified Communications

Cincinnati Children's Hospital Medical Center•Cincinnati, OH

4d•$61,402 - $78,291•Onsite

About The Position

At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's. Cincinnati Children's is: Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding Recognized as one of America's Best Large Employers (2025) , America's Best Employers for New Grads (2025) One of the nation's America's Most Innovative Companies as noted by Fortune Consistently certified as great place to work A Leading Disability Employer as noted by the National Organization on Disability Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future—for all of us. Comprehensive job description provided upon request. Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability

Requirements

Bachelor's degree in a related field or equivalent combination of education and experience
0+ years of experience in a related job discipline

Responsibilities

Project management- Participate in the design, development, and implementation of new and enhanced application requests.
Identify the appropriate resources needed to complete small projects.
Support the communication between internal and external parties on project related issues and developments.
Participate in developing and managing project plans.
Determine the scope and complexity of small to midsized projects.
Work with cross functional teams.
Analysis: Participate in analyzing, designing, implementing, and maintaining moderately complex systems that greatly improves clinical care and patient management.
Support system testing.
Document testing outcomes.
Work to develop technical solutions.
Work to design, write, and prepare complete user and technical documentation.
Analyze existing documentation and provide corrections and enhancement.
Utilizes Development lifecycle process, operating procedures and documentation to implement and support system solutions.
Technical support- Participate in providing technical support and problem resolution assistance for production and process issues.
Troubleshoot and decipher error messages.
Identify required resources to resolve minor to midsized issues.
Utilizes appropriate Change Control methods to implement system solutions.
Serve as a resource person for and as a liaison between Cincinnati Children's departments and Information Services.
Support departmental efforts to improve customer satisfaction.
Evaluate and monitor system performance and functionality to avoid potential issues as well as gathering information for future development needs or feasibility studies.
Participate in on-call support rotation and handle incident resolution, problem determination and resolution during that time.
Technical support- Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support.
Adhere to and promote continual adoption of change management policies and procedures.
Model outstanding customer service behavior, including timely and effective follow-up with customers.
Always maintain CCHMC's service standards of being Courteous, Attentive, Respectful, and Enthusiastic team members, and Safe (CARES).
Professional Development- Develop knowledge and professional skills through cross-training, literature and attendance at department meetings and vendor education.
Develop and maintain positive relationships, both internal and external to CCHMC.
Motivate people and encourage teamwork.
Work well with others and fosters a positive team environment.
Prepare oral and written presentations.
Conduct and participate in instructional seminars.
Develop expertise in several Cincinnati Children's computer-based systems.

Benefits

Medical coverage starting day one of employment.
View employee benefits here.
Competitive retirement plans
Tuition reimbursement for continuing education
Expansive employee discount programs through our many community partners
Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions
Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group
Physical and mental health wellness programs
Relocation assistance available for qualified positions
Benefits may vary based on FTE Status and Position Type