Systems Engineer, CX Automation

Gong.io•Salt Lake City, UT

About The Position

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. Gong is on the hunt for a Systems Engineer, CX Automation to help us build customer-facing intelligent workflows, creating an agentic customer journey. In this role, you'll be part of a team creating automations that elevate the customer experience by delivering timely and relevant information, resources, and calls to action. You will partner with various other teams including Outcomes, Customer Success, RevOps, and Product.

Requirements

At least 3+ years of hands-on experience in a relevant field such as Business Systems Integration, Sales Engineering, Solutions Engineering, or a similar technical role within a GTM organization.
Automation Expertise: You have a proven track record of building and deploying automations, with significant experience using platforms like Workato, n8n, or Retool.
Passion for Technology: You are curious about new technologies and always eager to test things and learn through experimentation.
Systems Architecture : You understand how data moves across complex systems and can design solutions that maintain data integrity and system performance.

Responsibilities

Act as technical expert for building and maintaining automation projects serving our customers
Design and implement agentic workflows: You'll use tools like Workato, Retool, LLMs, and Gong as well as other technical resources to create, test, and deploy scalable, repeatable, and actionable automations. These aren't just about reducing busy work; they're about doing things we couldn’t do before to have a bigger impact on our customers’ success.
Build & fine-tune AI infrastructure: You'll focus on the technical build of AI-driven tools, including defining, iterating, and optimizing integrations with GTM systems, managing data retrieval, and ensuring solutions can handle rapid scaling across internal and external users.
New feature integration: You will serve as the technical expert for integrating and testing pre-release and new product functionality. Your successful technical builds may become prototypes for future core product features.
Cross-functional collaboration: You'll partner with stakeholders across the organization to validate technical requirements, test prototypes and integrations, and ensure seamless, high-quality deployment of automations within the broader Gong ecosystem

Benefits

We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
Mental Health benefits with covered therapy and coaching.
401(k) program to help you invest in your future.
Education & learning stipend for personal growth and development.
Flexible vacation time to promote a healthy work-life blend.
Paid parental leave to support you and your family.
Company-wide recharge days each quarter.
Work from home stipend to help you succeed in a remote environment.

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